Customer Support Officer Connections Help Centre
6 days ago
Join to apply for the Customer Support Officer Connections Help Centre - Part-time role at South East Water
This is a 12 month maximum term opportunity. This is a part-time position offering approximately 25 hours per week. Our ideal working hours are Monday to Friday, 10:00 AM – 3:00 PM, however we're happy to offer flexibility for the right candidate.
Responsibilities- Connection and development enquiries via phone, email, face-to-face, and Pulse Cases
- Asset and property sewerage plan information
- Dial Before You Dig requests
- Tapping bookings and meter installation enquiries
- Service connection queries for potable water, recycled water, and sewerage
- Sewer Backlog and ECO Connection Program support
- Build-over asset enquiries
- Preliminary advice on subdivisions, developments, and asset protection
- Interpretation and communication of South East Water's policies and servicing guidelines
- Strong commitment to delivering exceptional customer service and exceeding expectations
- Proven experience in face-to-face customer interactions, including handling complex queries with professionalism
- Excellent communication, negotiation, and problem-solving skills with a positive, customer-first approach
- Ability to provide clear advice on South East Water's policies, procedures, and development guidelines
- Understanding of the land and property development industry and its role within the community
- Sound knowledge of relevant legislation and standards, including the Water Act, Planning and Environment Act, Subdivision Act, and Melbourne Retail Water Agencies Codes
- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Life insurance and salary continuance.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community
This role is remunerated at Level 2. The full-time equivalent salary range is $84,497 – $91,380 per annum plus superannuation, with the final offer commensurate with experience and part-time hours.
Other information- We're for everyone — diverse, inclusive, and belonging. Applications encouraged from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures.
- We encourage applicants who need reasonable adjustments during interviews to contact our Talent team at careers@southeastwater.com.au.
- To be considered, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will undergo pre-employment checks, including a police records check.
- We operate a 24/7 service environment. This role does not involve after-hours rostered duty, but may require out-of-hours support from time to time.
- Click here to check out the position description. Applications close Wednesday 17th September.
Visit southeastwater.com.au to learn more about us and how we serve our customers.
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Melbourne, Victoria, Australia South East Water Part timeOverviewJoin to apply for the Customer Support Officer Connections Help Centre - Part-time role at South East WaterThis is a 12 month maximum term opportunity. This is a part-time position offering approximately 25 hours per week. Our ideal working hours are Monday to Friday, 10:00 AM – 3:00 PM, however we're happy to offer flexibility for the right...
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