First Nations Customer Service Traineeship

3 days ago

Albany, Australia Maxima Group Inc Full time

Overview

Reference: BH-26926-2

Kickstart your deadly career with Maxima and the Commonwealth Bank in a School-Based Traineeship where you combine paid employment with completion of your secondary school studies.

A School-Based Traineeship is a paid opportunity allowing students to gain firsthand industry experience while working towards a qualification that contributes to their High School Certificate. Students still attend school while working part time to complete their Traineeship.

The Benefits:

- Complete a fee free, nationally recognised Certificate II in Workplace Skills or Certificate III in Business
- Work one day a week in branch at the Commonwealth Bank
- Earn while you learn over two years with no study debt
- Contribute towards your High School Certificate
- Receive mentoring and support from a specialised and experienced Maxima Consultant

The Role:

As a School Based Trainee, you will provide exceptional service to customers by working in the branch one day a week and attending school for the others. There are multiple opportunities available, due to commence early January 2026.

Under the guidance of experienced mentors, your responsibilities will include:

- Welcome customers and offer exceptional service
- Assist with bank transactions, cash handling and savings needs
- Educate customers on digital banking services
- Provide relevant advice to customers
- Follow-up customer enquiries, delegating where required

About You:

- Positive and proactive approach
- Willingness to learn and take initiative
- Ability to build rapport with a variety of people
- Great communication skills, written and verbal
- Strong work ethic; punctual and reliable
- Strong computer knowledge including Microsoft Office

Role Requirements:

- Identify as Aboriginal and/or Torres Strait Islander
- Commencing Year 11 in 2026
- Aged 16 years or above (or turning 16 within 3 months of commencement)
- Able to provide 100 points of identification to complete a background check
- Able to work a week block during the January school holidays

About Maxima:

Maxima’s First Nations Employment Team provides culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support.

For further information or if you wish to have a yarn about our deadly traineeship program, please email IndigenousEnquiries@maxima.com.au

National Training Wage Award and conditions apply.

Company Background:

Every day, Maxima works towards a better Australia by helping people into meaningful employment. We do this by connecting and supporting jobseekers and employers.

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