(Immediate Start) Aftersales Manager

3 weeks ago

Cairns, Australia Brooks Hire Full time

Brooks Hire Service is Australia’s largest privately owned construction equipment hire company, proudly operating since 1979. We supply top-quality earthmoving and construction equipment to the civil and mining industries, government departments, and private clients nationwide.

About the Role

The Aftersales Manager will oversee all aftersales and service operations across the region — ensuring customers receive outstanding support and equipment reliability. You’ll lead a small team, manage breakdowns and field service coordination, and work closely with both clients and internal departments to deliver timely, effective solutions.

Key Responsibilities

- Coordinate and control breakdowns across metro and regional sites.

- Manage aftersales service delivery, ensuring client needs are met efficiently.

- Liaise directly with customers to arrange maintenance, repairs, and service requirements.

- Provide technical and diagnostic support to customers and field service staff.

- Schedule and allocate jobs for field service technicians.

- Supervise, develop, and mentor field service staff, including performance reviews and training.

- Maintain strong communication with the Plant Hire and Workshop teams to ensure seamless operations.

- Be available for urgent breakdowns and customer support outside standard hours when required.

About You

You’re a trade-qualified technician with a strong mechanical background and proven experience managing service operations. You take a proactive approach to leadership, excel in client communication, and pride yourself on delivering exceptional customer support.

You’ll bring

- Trade Qualification (Heavy Diesel, Mechanical or similar).

- Strong background in earthmoving equipment.

- Demonstrated experience coordinating field service and breakdowns.

- Excellent leadership and communication skills.

- A professional approach and customer‑focused mindset.

- Willingness to work flexible hours to meet operational demands.

Why Join Brooks Hire?

- Join Australia’s leading, family‑owned hire company with over 45 years of success.

- Enjoy a supportive team culture and opportunities for professional growth.

- EAP & Employee benefits

Competitive remuneration based on experience.

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