Technical Service Manager

Technical Service Manager - SAP Enterprise Cloud Services

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll Build
In this role, you will act as a trusted technical advisor to SAP Enterprise Cloud Services customers across the APAC region. You’ll be responsible for delivering end-to-end technical guidance, ensuring operational excellence, and driving customer satisfaction throughout their cloud transformation journey.

- Build strong, trusted relationships with customers by understanding their SAP landscape, challenges, and business goals

- Lead technical discussions and proactively identify opportunities to optimize performance, reliability, and value from SAP Enterprise Cloud Services.

- Manage escalations with a focus on swift resolution, root cause prevention, and long‑term improvement.

- Collaborate closely with Client Delivery Managers, Project Leads and other Delivery units to ensure seamless delivery and customer success.

- Influence customer strategy by advocating for SAP's intelligent enterprise roadmap, value‑added services, and modernization initiatives.

- Your work will directly impact customer retention, service excellence, and SAP’s positioning as a trusted cloud transformation partner.

What you bring
You bring a combination of deep technical expertise, customer empathy, and problem‑solving capability to this role.

- Bachelor’s degree in an Engineering discipline

- 10+ years of SAP BASIS or technology experience within IT services or managed cloud environments. Private cloud ERP or managed cloud delivery experience preferred.

- 8+ years of customer‑facing experience in technical service delivery, escalations, or project management.

- In‑depth knowledge of SAP technologies and system architecture (SAP certification preferred).

- Hands‑on understanding of hyperscalers, multi‑cloud integrations, networking, and virtualization technologies.

- Strong analytical and communication skills, with the ability to translate technical concepts into business‑relevant discussions.

- Experience working across global, cross‑functional teams and handling complex customer engagements.

- Proven stakeholder and executive communication skills, including handling high‑pressure escalations and C‑level interactions.

- A growth mindset with resilience under pressure, maintaining a focus on delivering value and continuous improvement.

Where you belong
You’ll be part of the Technical Service Management team within SAP Enterprise Cloud Services – a global, collaborative, and forward‑thinking group that drives the success of RISE with SAP customers. Here, you’ll work alongside passionate professionals who thrive on innovation, customer success, and continuous learning. We value curiosity, accountability, and teamwork. You’ll have opportunities to grow your expertise through diverse customer engagements, exposure to cutting‑edge technologies, and a culture that celebrates inclusion and authenticity.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well‑being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Important note: Any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438007 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 438007

Work Area: Information Technology

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location: Southbank (Melbourne), VIC, AU, 3006

Job Segment: ERP, SAP, Cloud, Service Manager, Information Technology, Technology, Customer Service

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