Field Customer Service Representative

4 weeks ago

Perth, Western Australia United Forklift and Access Solutions Full time
Field Customer Service Representative – Perth

We are looking for a proactive and customer-focused Field Customer Service Representative to drive business growth and deliver exceptional service. In this role, you'll engage with new and existing customers, promote planned maintenance service agreements, assess equipment needs, and provide tailored solutions. Strong communication, mechanical aptitude, and relationship-building skills are essential.

In return, you'll enjoy great benefits , including 5 weeks of annual leave and the option of a flexible 9-day fortnight. If you thrive in a dynamic, customer-facing role and enjoy building lasting relationships, we'd love to hear from you

Key Responsibilities

- Promote and sign up new PMP service/maintenance schedules
- Approaching potential customers with the aim of increasing customer base and turnover
- Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities.
- Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair.
- Liaising with existing customers to ensure satisfaction with services and facilities
- To provide a central point of contact for customer service
- Visual Inspection and reporting of damage to hire fleet vehicles
- Customer analysis and rediscovery
- Assisting customers to ensure their equipment needs are met and maintained
- Manage call cycle program

Qualifications / Experience

- Strong customer service focus and skills with a professional attitude and approach
- Strong mechanical aptitude or trade qualified would be an advantage
- Be able to communicate professionally and courteously always
- Have a good computer skill with a sound grasp of the Microsoft suite of programs
- Have excellent written and verbal skills
- Strong interpersonal skills
- Exceptional time management skills to prioritise tasks
- Strong sense of teamwork and work ethic

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

- 9-day fortnight or Monthly Day Off (optional)
- 5 weeks leave (4 weeks annual leave + 1 week Anniversary leave)

This means more time to focus on the things that make you happy, or as we like to say, More time for U

Other Benefits Include:

- Access to United Rewards program
- Access to our Employee Assistance Program (EAP)

Start the conversation with our United Equipment Sales Team and we/'ll help you find the right equipment for the job.

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