Customer Success Representative

hipages Group H1 FY25 Financial Results Presentation

Build something great with hipages Group

Join us in shaping the future of hipages Group. We’re transforming from marketplace to SaaS, creating fresh opportunities for growth, learning and tech innovation. Our vision is to be the most trusted partner in the trade industry – and we need bold, curious minds to get us there.

We’ve recently been named #1 on the 2025 Top 101 Employers for Women list (Work180) and recognised for our inclusive, people-first culture. You’ll enjoy wellbeing-focused benefits, a refreshed reward and recognition program, and a flexible hybrid work model that works with real life.

If you’re looking to do meaningful work, grow fast, and have fun along the way, you’re in the right place.

We're a proudly Australian ASX-listed tech company, and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, the Philippines and Vietnam.

Certified as a Great Place to Work, and recognised by WORK180 as #1 Employer for Women, we offer meaningful, impactful work, collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

Why join our Customer Success team:

$65K base + $28K OTE uncapped commission

Great role to kick start your career in sales with warm leads, onboarding & nurturing customers

Amazing incentives, benefits and perks

hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes

Birthday, anniversary and volunteer leave

About the Role:

Join our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.

This is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.

Here’s what your day-to-day looks like:

Hitting Daily Activity Targets:

Hit at least 2.75 hours of talk time through inbound and outbound calls.

Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.

Onboarding New Accounts:

Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.

Manage inbound calls to answer any questions they may have regarding their campaigns.

Nurturing Existing Accounts:

Manage, track and measure the performance of tradies' campaigns.

Educate tradies on best practices for ROI.

Retaintradies by addressing inquiries, solving problems, and providing tailored solutions.

Building Relationships:

Engaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.

Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

Ideally, you’ve worked in a high-volume phone based environment before, but whether you're just starting your career or looking to make a career change, we want to hear from you

You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.

You thrive in a fast-paced environment and enjoy winning when hitting targets.

You have strong verbal and written communication skills.

You’re comfortable with learning new systems and adapting to new processes.

Take a look inside our home:

Offering an inspirational ‘home away from home’, our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investment into continuous career development for everyone and a coach-style of leadership means a huge85% of our team report they consider their direct leader ‘a great leader’

Sounds good? Wait, there’s more We also provide:

A close-knit, diverse, respectful, collaborative teams that love to solve problems and jump on new opportunities;

Agile, cross-functional teams who value teamwork - from Hackathon to team off-sites, to product roadshows, you get to experience it all;

Competitive salary and benefits (including additional paid leave for birthdays, volunteering, service anniversaries and parental leave);

Daily continental breakfast, fresh fruit and healthy snacks;

Inspiring home-away-from-home office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas;

High-touch personalised investment in your continuous career development;

Social connection focus: Friday socials, company events and regular and fun teaming activities.

Innovation & Collaboration are two important core values at hipages which both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and/or a leader. We have been endorsed by Work180 for our commitment to advancing women’s careers and are proud of our diversity of cultures, age span and sexual orientation/identification.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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At hipages Group, every one of us can make a real difference for our team, our customers, and our products.

Be part of an award-winning, purpose-driven culture

- - Top 3 Best Places to Work (2021–2023)
- - We live our values and lead with kindness and authenticity
- - Every voice is heard and every role makes an impact
- - Everyone has the opportunity to shape strategy and drive change

Do meaningful work in a market-leading brand

- - ANZ’s #1 platform connecting homeowners with trusted tradies
- - Clear vision and strategy to scale from marketplace to SaaS
- - Your work makes real impact for tradies, homeowners and the team
- - Supporting local businesses, backing minority-owned suppliers, and making socially conscious choices that benefit our communities and environment

Thrive with our standout benefits

- - Competitive compensation packages that recognise your value
- - Flexible hybrid work model that supports real life
- - 14 weeks paid parental leave, plus wellbeing perks that look after the whole you
- - Refreshed Reward & Recognition program to celebrate every win
- - A vibrant workplace with in-office perks to enhance your day
- - Year-round events that celebrate diversity and build connection

Grow your career with us

- - Dedicated in-house Talent Development team
- - Personalised development plans and regular feedback
- - Strong leadership development to support your next step
- - Opportunities to lead, innovate and shape the future

A workplace where everyone belongs and thrives

- - Proudly certified as one of Australia’s best places to work
- - #1 2025 Top 101 Employers for Women (Work180)
- - With a 45/55 gender balance, 50/50 gender split at board level, including a female Chair
- - Diverse and inclusive teams across cultures, identities, and backgrounds

The Circle Back Initiative

At hipages Group, we believe that people are our most important asset. We're proud to be part of the Circle Back Initiative, meaning we respond to every applicant. This initiative is just one of the ways we guarantee a great experience with us right from the start. But don't take our word for it - check out our team and home on our social channels and see for yourself

Our external referral program means that even if you’re not a hipages employee, you can still earn big We offer a generous referral bonus of $1,500 for successful referrals (completing a minimum for 30 days employment with hipages Group) which can be split between:

- Credit towards a hipages or Builderscrack tradie
- A donation from hipages to a deductible gift recipient registered charity on your behalf
- A gift card
- A combination of all three

Whether, you worked with them, studied with them or only met them five minutes ago – if you think they’d be a great fit for our team we want to hear from you

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