Chief Customer Officer

AboutUs:

Founded in 2002 in Sydney, with offices in India and a presence across the Americas and Europe, Prospecta is a leading data management software company. Our flagship platforms: MasterDataOnline (MDO), enables accurate, compliant, and relevant master data for asset-intensive industries including Energy, Utilities, Oil&Gas, Mining, Infrastructure, and Manufacturing.

We pride ourselves on agility, collaboration, and innovation delivering real value to customers while fostering a diverse, growth-driven culture that encourages learning, embraces challenges, and celebrates success.

AtProspecta

our culture is centered around growth and the excitement of embracing new challenges. We have a passionate team that collaborates seamlessly to create value for our customers. Our diverse backgrounds make Prospecta an exhilarating place to work, bringing a rich tapestry of perspectives and ideas.

Job Description of Chief Customer Officer

Leadership & Strategy

- Develop and execute a global customer success and delivery strategy and detailed plan, aligned with Prospecta’s business objectives.

- Lead and mentor regional and functional leaders in customer success, support, delivery, and services.

- Serve as the voice of the customer at the executive level, influencing product strategy and service design.

- Partner with Sales, Product, and Technology teams to ensure a seamless end-to-end customer journey.

Customer Success & Support

- Oversee all aspects of customer engagement post-sale—including implementation, onboarding, adoption, and support.

- Build and maintain scalable frameworks for measuring customer health, satisfaction (CSAT/NPS), and renewals.

- Drive proactive engagement programs to minimize churn and increase upsell/cross-sell opportunities.

Service Delivery & Operations

- Ensure global delivery operations meet contractual obligations and service level agreements (SLAs).

- Oversee the Global Delivery Centre (GDC) to ensure efficiency, quality, and customer satisfaction.

- Establish and manage metrics and dashboards to track performance and customer success outcomes.

Customer Experience & Advocacy

- Build a culture of customer centricity across all functions.

- Design programs to turn satisfied customers into advocates and references.

- Collaborate with Marketing and Sales to amplify customer success stories and feedback loops.

Musthave:

- 10+ years in senior leadership roles in Customer Success, Delivery, or Professional Services within the enterprise software or SaaS industry.

- Proven experience leading global, multi-functional customer teams.

- Strong process and governance mindset with experience building and executing smart strategies to drive scalable and highly profitable growth.

- Strong background in building scalable customer operations and delivery frameworks.

- Excellent stakeholder management and communication skills.

- Data-driven mindset with the ability to translate insights into strategic action.

- Experience in enterprise data management, SAP ecosystems, or similar complex software environments (desirable).

Good to have

- Customer-obsessed leader who inspires trust and accountability.

- Strategic thinker with a pragmatic execution focus.

- Collaborative partner who thrives in a global, matrixed organization.

- Passionate about developing high-performing teams and fostering customer advocacy.

Growth Path:

At Prospecta, your career journey is one of growth and opportunity. Here, depending on your career journey you can either kickstart your career or accelerate your professional development in a dynamic environment. Your success is our priority, and as you demonstrate your abilities and achieve results, you'll have the chance to advance into the leadership role such as Regional Delivery Manager or other cross-functional areas. We’re committed to helping you elevate your experience and skillsets, providing you with the tools, support, and opportunities to reach new heights in your career.

Benefits:

- Attractive Compensation: Competitive salary package aligned with your expertise.

- Work-Life Balance: Generous paid time off and flexible hybrid work options.

- Career Growth: Continuous learning opportunities and structured career development programs.

- Global Exposure: Chance to collaborate on assignments across regions.

- Engaging Culture: Annual company events, workshops, and team-building activities to keep you inspired.

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