[Urgent Search] Casual Concierge

18 hours ago

Council of the City of Sydney, Australia Blacktown Workers Club Group Ltd Full time

We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.

About Us

By any measure, the story of Workers Lifestyle Group is a proud record of achievement. Its continuing success is a result of its strong relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney’s burgeoning west.

Benefits

- Competitive casual rate above award rate
- Employee Enterprise Agreement
- Free onsite undercover parking
- Uniforms provided
- Staff Christmas Party
- Staff events - Trivia, Paint & Sip, Karaoke
- Employee Assistance Program - up to 6 sessions annually
- 25% staff discount with our food vendors Marlos All Day and Lusso Bistro

About the Role

As part of our Concierge team, you will be responsible for:

- Welcoming Members and Guests in a friendly courteous manner
- Signing in members and visitors, conducting ID checks and RSA assessments
- Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
- Answering questions about venues and providing all relevant information
- Operating the public-address system to make any announcements to club patrons and staff
- Processing tickets for shows and concerts and collecting payments
- Updating details in membership system
- Issuing Workers’ Gift Cards
- Taking member bookings for the Club courtesy bus
- Facilitate cloak room service; and
- Any other reasonable duties as requested by Management.

Requirements

- 12 months reception/concierge experience in Hospitality / Hotel / Entertainment is preferred
- Excellent communication, interpersonal skills and presentation
- Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
- Basic knowledge and skills in computer systems / programs including Outlook
- Current NSW RSA / RCG competency card
- Polite phone etiquette; and
- Willing to work a mixture of day, evening and weekend shifts.

We offer ongoing opportunities for training and development to help grow your career within the hospitality industry, and a chance to work at one of the largest and most successful venues in Western Sydney.

Above award rates are offered for this role.

We are a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.

For more information about us, please visit https://workerslifestylegroup.com.au/careers/

To apply, please provide a copy of your resume and cover letter outlining why you would be a suitable candidate for the position.

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