Support Facilitator

Anglicare Central Queensland Limited | Biloela

$44 p/a+superannuation + salary sacrifice

Part-time (38hrs/fortnight)

Fixed-term position

About the role:

Are you passionate about supporting individuals through challenging times and helping them find hope and strength in recovery? Anglicare CQ is seeking a compassionate and proactive Support Facilitator to join our team and deliver life‑changing support through The Way Back Support Service.

You will work closely with individuals who have experienced a suicidal crisis or attempt, offering timely, trauma‑informed, and recovery‑oriented support.

What will a typical day look like?

- Collaborate with participants and their support networks to provide sustained, strengths‑based care.

- Deliver timely, trauma‑informed, and recovery‑oriented care aligned with Way Back Service principles.

- Advocate for and facilitate referrals to community‑based services tailored to individual needs.

- Collaborate with the Clinical Lead to develop tools and processes that enhance service delivery.

Mandatory Requirements:

- Diploma level qualifications in a Mental Health related field.

Who we are:

Our truly local team of professionals have worked with people in Central Queensland for over 40 years to support them in living their best life. Anglicare CQ is a not‑for‑profit, purpose‑driven organisation – and we give effect to that purpose through our staff. We endeavour to make the most ordinary things extraordinary—simply by doing them with the right people.

Anglicare CQ offers a diverse scope of interdependent and inter‑related career paths which enables staff mobility and growth. Careers with Anglicare CQ are from a wide range of disciplines including leadership, community services, child protection, housing, and support services. We serve communities in and around Rockhampton, the Capricorn Coast, Gladstone, Biloela, Moura, Blackwater, Emerald, Barcaldine, and Longreach.

What you will bring to the role:

- A passion and genuine desire to make a difference in the lives of Central Queenslanders.

- Proven ability to build and maintain relationships with a variety of stakeholders.

- The ability to identify and embed solutions.

- Demonstrated experience working within a high‑performance framework where you are accountable for KPIs on program delivery and outcomes, within a fast‑paced solutions‑focused environment.

- Effective time‑management and organisational skills.

- A strong communicator, able to quickly build rapport and influence across a diverse range of people.

Other Requirements:

- Ability to obtain a Blue Card (working with children check positive notice or exemption).

- Ability to obtain a Yellow Card (disability services positive notice or exemption notice).

What are the benefits of working for Anglicare CQ?

We have a common purpose throughout our organisation to serve the people of Central Queensland, to help them live their best life. Anglicare CQ offers the opportunity to engage in meaningful employment and be part of a holistic team that supports people in our local communities.

- We offer attractive salary sacrifice to all part‑time employees.

- We offer the opportunity to work within an organisation committed to social change.

- We have a supportive and pragmatic management team.

- Professional development and study are encouraged and supported.

- We offer a professional work environment filled with passionate, diverse and driven people.

- We provide access to health and wellness programs for all staff.

How to apply

If you're driven by purpose and want your work to directly change lives for the better, please submit your resume and covering letter (no longer than 2 pages) addressing the selection criteria as outlined in the attached position description.

Applications should be submitted by 8am, Friday 28 November 2025.

Have questions? Call or email our Recruitment and Onboarding Officer - Mikiellie Newman to learn more:

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