Delivery Support

5 days ago

Council of the City of Sydney, Australia Wesfarmers Industrial & Safety Full time

In this support role, you will be crucial in providing frontline support to stakeholder groups relating to issues with Microsoft Dynamics 365 utilising the existing ticketing system to triage and resolve requests. Supporting the ERP Delivery Lead, you will identify and escalate any reoccurring issues for investigation and resolution.

This is a permanent, full-time opportunity and, given the nature of the role, can be based at a Blackwoods location in either Brisbane (Carole Park), Melbourne (Scoresby) or Sydney (Macquarie Park).

Some of the tasks:

- Provide frontline support to stakeholder groups relating to issues with Dynamics 365
- Action ticketed incidents within the agreed SLAs while communicating updates as needed
- Escalate incidents and requests where needed to ensure timely resolution
- Execute relevant maintenance and monitoring activities and processes
- Provide support, as required, to the relevant Delivery Lead

Some of the skills:

- Experience in an application support role
- Previous experience with Dynamics 365 (ideally in Finance and Operations)
- Strong problem-solving skills and the ability to forward plan
- Ability to engage stakeholders and bring people on a journey
- Competency with Microsoft Office

What’s in it for you:

- Opportunity to learn and develop
- Pathways for career progression
- Supportive team environment
- Incentives and corporate discounts available

Next Steps

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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