Marketing & Customer Experience Coordinator

12 hours ago

Council of the City of Sydney, Australia Fulcrum Full time

We are partnering with a national business that is strengthening the connection between marketing and customer experience. The team is bringing creativity, communication and commercial delivery closer together.

They are looking for a Marketing and Customer Experience Coordinator who can support marketing activity, produce brand materials and stay close to customers.

It is a hands‑on role that blends creative coordination with practical customer support. One day you will be creating a brochure or updating product content. The next day you will be following up with customers or preparing information for the sales team. If you like variety and take pride in making things look professional and work smoothly, this will suit you.

About the Company

This is a well‑established national business with a strong product range and a practical, collaborative culture. The team is investing in design, marketing and customer experience to modernise how the brand presents itself and how information flows between teams.

You will join people who value initiative, ownership and a calm, organised approach

What You Will Do

- Create and update marketing collateral including brochures, sell sheets and campaign materials.

- Support email and web content updates using tools such as Klaviyo and Canva.

- Coordinate product imagery and photography for launches and promotions.

- Handle customer follow ups for smaller accounts including quotes, samples and order questions.

- Liaise between marketing, sales and operations to maintain consistent communication.

- Maintain CRM and marketing databases to keep information accurate.

- Suggest improvements that lift campaign quality and customer experience.

What You Will Bring

- One to three years of experience in marketing coordination, customer experience or sales support.

- Strong written and verbal communication skills.

- Confidence using Canva or Adobe Creative Suite.

- Ability to manage several tasks at once across creative and commercial work.

- Organised, adaptable and proactive.

This Role Is For You If

- You enjoy variety across creative work and customer conversations.

- You take pride in improving how things look and how they work.

- You are organised, curious and comfortable juggling priorities.

- You like being part of a small team where initiative is noticed.

This Role Is Not For You If

- You want a narrow focus in either design or customer service.

- You need heavy structure or strict processes.

- You wait for direction instead of taking ownership.

Why This Opportunity Stands Out

You will join a business that is evolving and investing in its marketing and customer capability. The team is collaborative and outcome focused.

If you want to see the impact of your work every day across both brand and customer experience, this is a strong opportunity.

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