Head of Loan Management- Melbourne OR Sydney

3 days ago

Council of the City of Sydney, Australia Ambition Group Full time

Head of Loan Management

Location: Sydney or Melbourne

Reports to: Head of Credit

Direct Reports: Loan Management Officers & Loan Servicing Officers

About the Role

We are seeking an experienced Head of Loan Management to lead the end-to-end loan servicing and management function across the full loan lifecycle, from settlement through to discharge. This is a critical leadership role that ensures operational excellence, compliance, and strategic uplift within a growing non‑bank lending environment.

Key Responsibilities

- Lead and manage both Loan Servicing and Loan Management teams.

- Oversee all loan lifecycle events, including settlements, variations, extensions, and discharges.

- Ensure accuracy of interest calculations, direct debits, arrears management, and data integrity.

- Interpret and maintain credit documentation, including Condition Subsequences, and translate credit notices into operational requirements.

- Understand and manage the broader business implications of loan changes (legal, finance, trustee impacts).

- Drive process improvements, establish KPIs, and implement structural enhancements.

- Develop team capability through coaching, setting standards, and fostering a high-performance culture.

About You

- Strong credit background with confidence in reading and analysing credit documentation.

- Commercial mindset with the ability to see beyond task-level impacts.

- Experience in non-bank lending preferred (banking experience also considered).

- Proven leadership skills: calm, supportive, and approachable, with a focus on coaching and team development.

- Hands‑on when required, but capable of lifting the function strategically.

- Comfortable managing an operational, sometimes reactive environment, while driving efficiency and improvement.

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