Mail Center Manager

2 weeks ago

Sydney, Australia USZoom LLC Full time

iPostal1, the leading provider of Digital Mailbox technology worldwide, is seeking to open a new office in Sydney. Our website, www.iPostal1.com, lists over 3,000 addresses, including retail pack and ship stores, 1,000 Staples stores and coworking spaces. Customers choose a mailing address for business or personal use and view and manage their postal mail and packages anywhere with an app or online.

With our corporate headquarters in New York in the USA, this is an exciting time to join our team. We are looking for a professional, upbeat Mail Center Manager to work in our brandnew location in Sydney.

There will be a two-week paid training that will consist of one week in the Sydney location and one week in the New York office.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you

Responsibilities will include, but are not limited to the following:
● Receive mail, scan into software and file appropriately
● Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
● Answer inbound calls and in person inquiries from customers in a prompt and professional manner
● Assist customers in person to retrieve their mail in a courteous fashion
● Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
● Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
● Ensure the highest level of customer service
● Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
● Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:
● Ability to work independently and handle confidential mail with absolute discretion
● Results oriented
● Strong work ethic
● Organization skills are a must
● Excellent verbal and written communication skills
● Previous experience in an office coordinator role with an emphasis in customer service
● Travel as needed to other locations and/or the corporate office

To learn more about this dynamic organization please visit us at www.ipostal1.com. iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

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