▷ Apply in 3 Minutes: Prescription Clerk

Weare seeking a part-time Prescription Clerk to join our friendly team, to answer the telephone, to greet patientsface to face and assist patients in accessing the appropriate service orrelevant healthcare professional in a courteous, efficient and effective way.

You will be responsible for processing prescription requests and answering enquiries from staff and patients.

Providingadministrative assistance to thepractice team and project a positive and friendly image to patients and othervisitors, either in person or via the telephone. You will play a key role inthe continued development of MMP, working closely with the practice team inimplementing systems aligned to the practices values and purpose, especiallyduring this exciting time of expansion due to the continued growth ofCambourne.

Main duties of the job

Working as part of a dynamic forward thinking Practice thepost-holder will be part of the Patient Services Team and primarily responsiblefor the issuing of repeat medications for patients in a safe and timely manner.

The Prescription Clerk will also liaise and deal with patientsregarding queries and repeat prescription requests whether this isface-to-face, on the telephone or by email/electronically.

They will be working alongside the Clinical Pharmacist team andliaising with Doctors, Nurses and other staff or organisations includingpharmacies on a regular basis.

The post-holder will also be managing the expectations of patientsand/or their carers/guardians in a professional and polite manner to provide ahigh standard of patient focused service.

About us

MonkfieldMedical Practice (MMP) has a patient population of 14000 and is led by 3 Partnersand their multidisciplinary team who work together within a close team, supportingeach other to provide safe, high quality, sustainable healthcare to Cambourne.

Job responsibilities

REPORTS TO: Patient Services Supervisor

DAYS/HOURS: Monday to Friday (25 hours)

Working as part of a dynamic forward thinking Practice the post-holder will be part of the Patient Services Team and primarily responsible for the issuing of repeat medications for patients in a safe and timely manner.

The Prescription Clerk will also liaise and deal with patients regarding queries and repeat prescription requests whether this is face-to-face, on the telephone or by email/electronically.

They will be working alongside the Clinical Pharmacist team and liaising with Doctors, Nurses and other staff or organisations including pharmacies on a regular basis.

The post-holder will also be managing the expectations of patients and/or their carers/guardians in a professional and polite manner to provide a high standard of patient focused service.

Job Description & Key Responsibilities:

Managing repeat prescription requests received via paper-form, email and electronically ensuring safe and efficient responses to patient medication requirements.

Dealing with patients face-to-face, by telephone or via email in a polite professional manner at all times.

Work closely with the Clinical Pharmacist team, acting upon any relevant prescribing changes as instructed to assist with cost effective prescribing, QOF compliance and prescribing targets.

Data entry into patient records ensuring patient confidentiality is followed at all times.

Liaising with clinical team and pharmacies.

Making of relevant appointments with patients via telephone or AccuRx messaging via SystmOne.

Dealing with clerical matters such as changes of patient details, EPS nominations, etc. as required.

Checking and completion of tasks as appropriate.

Maintain accurate records.

Other responsibilities:

Lunchtime reception cover for Care Navigators (arranged daily if needed)

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, cars, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

- Problem Solving ability
- Ability to remain calm, polite and professional under pressure
- Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry
- Ability to store and retrieve files from numerical, alphabetical and computerised filing
- Ability to manage high volumes and multi task
- Ability to work sportively as part of a team
- Understanding of the importance of patient confidentiality and the
- consequences of breaking confidentiality
- Openness to explore alternative working practices
- Understanding team development and team working
- Passionate about Customer Service
- Flexibility within job role and ability to adapt
- Knowledge of local community and understanding of a multicultural,
- racially diverse population

Experience

- Dealing with the public over the telephone & face to face
- Experience of working on a confidential basis in a reception / office environment
- Working with and within a diverse community
- Experience of problem solving when individuals are upset, confused or angry.
- Experience in using MS Packages and databases
- Experience of prescription
- To have worked within a practice and/or health service settings including review dates, etc.
- Experience in using GP Software e.g. SystmOne, AccuRx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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