December 2024 Customer Service Reception Essentials
4 weeks ago
This course is suitable for new employees and serves as a great refresher for existing employees who need to polish their customer service skills.
In just 3 hours, participants will learn critical and impactful behaviors necessary for successful customer service outcomes, enabling them to showcase their personality and communicate effectively with customers.
Your staff will learn to master the start and finish of customer interactions, identify customer needs, deliver personalized outcomes, and ensure resolution and comfort.
Participants will also practice a simple yet powerful two-step method for dealing with difficult customers and situations.
Suitable for any reception, administration, or front-of-house role that interacts with customers, this course includes:
1. 1 x 3-hour training session to fast-track learning and minimize business disruption.
2. Customer service skills training for face-to-face, phone, and email interactions.
3. Public and private training options available.
Delivered live & online by Australia's top Customer Service trainer, Simon Blair, the course has been specifically adapted for online training, enhancing trainee engagement and learning outcomes.
Who should do this course?
The skills taught in this course are applicable to all industries and suitable for any employee who interacts with customers, whether face-to-face, by phone, or by email.
Typical roles suitable for the Customer Service Reception Essentials course include:
- Veterinary Receptionists
- Healthcare Receptionists
- Office/administration employees
- Personal Assistants
- Warehouse/logistics employees
The course will be delivered virtually via Zoom on:
- Date: Tuesday, 3rd of December, 2024
- Time: 09:30 to 12:30 AEDT (Melbourne, Australia)
The course is priced at $268 per person ex GST for 3 hours of live, facilitated learning with Simon Blair. Discounts are available for group bookings and ACXPA members.
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Melbourne, Victoria, Australia Acxpa Full timeThe December 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course that provides employees working in reception/admin/office roles, such as healthcare and small businesses, with core customer service fundamental skills. This course aims to leave a positive impression on customers.This course is suitable...
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