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Customer Service Expertise for Frontline Staff

3 weeks ago

Melbourne, Victoria, Australia Acxpa Full time
Course Overview
The Customer Service Reception Essentials course provides frontline staff with the critical communication skills necessary to deliver superior customer experiences. By focusing on body language, empathy, action, and energy, participants will learn how to be more confident, efficient, and effective in every customer interaction.

Key Takeaways
This 3-hour training session covers the most essential customer service skills, including:
  • Mastery of start and finish interactions
  • Identifying customer needs
  • Delivering personalized outcomes
  • Checking resolution and comfort
  • A powerful two-step method for dealing with difficult customers and situations

Built for Virtual Learning
The course has been specifically adapted for online delivery, enhancing trainee engagement and learning outcomes through interactive development methods. The virtual format allows for maximum flexibility, enabling employees to focus on the session while still having time to take on additional learning or jump straight back into work.

Who Should Attend
This course is suitable for any reception, administration, or front-of-house role that interacts with customers. Typical roles include veterinary receptionists, healthcare receptionists, office/administration employees that serve customers, personal assistants, and warehouse/logistics employees that handle customer walk-ins.

Pricing and Scheduling
The October 2024 Customer Service Reception Essentials course is priced at $268 per person ex GST for 3 hours of live, facilitated learning. For more information or to book your team, please contact us.