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Customer Service Reception Specialist
2 weeks ago
The June 2024 Customer Service Reception Essentials course is a comprehensive training program designed for employees working in reception/admin/office roles such as healthcare and small businesses that handle customers in person and/or over the phone. This 3-hour short-duration course aims to provide employees with core customer service fundamental skills that will leave a positive impression with customers.
This course is ideal for new employees who require polishing their customer service skills or existing employees who need a refresher on professional customer service techniques. By leveraging insights gained from measuring and observing thousands of customer service interactions, this course teaches employees how to master the start and finish of any customer service interaction, check and identify customer needs, deliver personalized outcomes, and check resolution and comfort.
Key Course Features- Suitable for any reception, administration, or front-of-house role that interacts with customers.
- Includes customer service skills training for face-to-face, phone, and email interactions.
- Public and private training options available.
- Delivered live & online by Australia's top Customer Service trainer, Simon Blair.
This course is great for employees who interact with internal or external customers as part of their role, whether in a face-to-face environment, by phone, or by email. Typical roles suitable for this course include veterinary receptionists, healthcare receptionists, office/administration employees that serve customers, personal assistants, and warehouse/logistics employees that handle customer walk-ins.
