Allocator

3 weeks ago

City of Melbourne, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

ANC is seeking a dedicated and highly motivated Transport Allocator / Fleet Scheduler to join our team in Mt Waverley, VIC and play a critical role in supporting and inspiring our Delivery Professionals (drivers) by optimally allocating transport resources to ensure their day-to-day success of delivering our customer promise.

This is a hands-on position that involves close collaboration with Delivery Professionals, as well as cross-functional teams, to create efficient and safe delivery experiences. This position requires flexibility, as it includes working a rotating roster with weekend shifts.

Responsibilities

- Allocation & Scheduling: Manage the daily schedule of deliveries and vehicle requirements according to volume and requirements
- Collaboration: Work closely with Delivery Professionals and other cross-functional teams to ensure the smooth execution of daily delivery operations.
- Problem-Solving: Handle operational issues on the day of delivery, ensuring timely resolution of any disruptions or challenges.
- Customer Focus: Support the customer experience by ensuring that deliveries meet or exceed expectations.
- Compliance & Safety: Ensure that all allocations adhere to the principles of the Chain of Responsibility (COR) and safety standards.
- Process Improvement: Proactively identify opportunities to improve efficiency, reduce costs, and enhance the customer experience.
- Documentation & Reporting: Maintain accurate records of delivery schedules and any relevant operational metrics.

Requirements

- Experience: 3+ years of industry experience in transport or logistics, with strong familiarity with Transport Management Systems (TMS).
- Customer-Centric Attitude: A proactive 'can-do' mindset with a strong focus on delivering exceptional customer service.
- Team & Independent Work: Ability to work autonomously and collaborate effectively within a team environment.
- Communication Skills: Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal teams and external stakeholders.
- Multitasking Ability: Strong organizational skills with the ability to manage multiple tasks and conflicting priorities effectively.
- Problem-Solving: Ability to resolve issues promptly, ensuring minimal disruption to operations and customer satisfaction.
- Knowledge of Local & Interstate Logistics: A good understanding of local and interstate capital cities, an advantage.

What We Offer

- Career Growth Opportunities: With ANC’s strong focus on internal growth, there are numerous opportunities for career progression within the company.
- Learning & Development Opportunities: Continuous professional development to help you grow in your career with opportunities for training, mentorship, and skill enhancement.
- Hybrid Working: The ability to work both in the office and remotely, ensuring a healthy work-life balance.
- Paid Parental Leave: Generous paid parental leave to support you during important life moments.
- Corporate Health Insurance Discount: Access to exclusive corporate discounts on health insurance, helping you take care of your well-being.
- Employee Assistance Program: Health and wellness support through our EAP.

Please note that only candidates with full working rights in Australia will be considered for this role.

ANC is an Australian owned leader in last mile delivery and direct to consumer (D2C) services, partnering with some of the largest and emerging retail and e-commerce brands in Australia.

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