Infrastructure Operations Manager

Infrastructure Operations Manager - Atlassian Central

The Operations Manager will strategically manage and optimize the complex and hospitality-oriented operations of Atlassian Central. This role is critical to ensuring an elevated standard while maintaining disciplined control over operating expenses.

Working at Atlassian

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Summary of responsibilities

Participate in the design development, construction monitoring and operational readiness prior to the building being fully operational

Develop and execute a cost-management strategy to effectively control operational expenses, consistently achieving targeted cost per m² and cost per employee visit metrics.

Oversee sophisticated building systems and operations, including mechanical systems, multiple ingress and egress points, extensive biophilia arrangements, and park areas requiring specialized maintenance and irrigation.

Manage hospitality and operational complexity, encompassing multiple subtenants, visitor experiences, wayfinding strategies, several 100+ person event spaces, multiple commercial kitchens, cafés, and a robust lobby presence, ensuring a seamless, high-quality experience akin to premium hotel standards.

Partner closely with leasing, events, culinary teams, facilities, and property management to ensure smooth operational integration and optimal resource allocation, elevating both tenant and visitor experiences.

Monitor and analyze operational performance metrics, leveraging data to continuously enhance hospitality service standards while tightly controlling operational expenditures.

Lead vendor management and procurement processes, ensuring optimal service quality, cost efficiency, and responsiveness across all building operations, including hospitality services, events, maintenance, landscaping, and mechanical systems.

Manage Subtenants within the Atlassian stack

Client side/in house experience of managing operations of large scale offices or major events or hospitality venue.

Recent experience of the end to end planning/project mgmt and delivery right up to FDOB of large scale building or venue operations.

High level of comfort with financial planning and opex budgets in the region of (+AU$15m) and procurement of multi year deals with values (+AU$10m).

Experienced in delivery of services through vendor partnership contract.

Experience in both soft and hard services mgmt.

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

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To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

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