Application Support Analyst
3 weeks ago
Application Support Analyst
Apply locations Fortitude Valley, Queensland, Australia time type Full time posted on Posted Today job requisition id R0060233
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About us
Through local expertise and global scale, we at Global Payments deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Underpinning our values is an unwavering commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - Reconciliation and Gender Equity.
About the role
As an Application Support Analyst you will be responsible for Level 2 Application and Technical Support of Global Payments production applications and services. This role will have a particular focus on acquiring and scheme related transactional support activities, among other highly integrated payment support systems and processes.
As a member of the Application Support Team, the role will assist with diagnosis, remediation and resolution of production issues, liaising with internal Client Support, IT Operations and Development teams where necessary. The role will also involve engaging external schemes and technology partners to support high volume transactions systems.
Other key areas of responsibility will include:
- Understand and support Global Payments clients, both internal and external, and their web-facing applications;
- Assist software partners, developers, and integrated clients with integration issues, technical upgrades, and service migrations;
- Support cloud-based APIs, Routing, and Payment Gateway Services;
- Manage the setup and configuration of new clients during onboarding;
- Ensure the stability, accuracy, and integrity of integrated payment systems;
- Respond to, investigate, and resolve application support issues within agreed SLAs;
- Deploy enhancements, hotfixes, and patches without client impact;
- Monitor client requests and escalate when necessary;
- Provide internal user support, including reporting and resolving functional issues;
- Participate in after-hours on-call support rotation as needed.
About you
We're looking for a teammate who will stand by our values and bring them to life. A brand ambassador who collaborates, partners and stands with us.
You will also bring the following skills and experience:
- A tertiary qualification in Information Technology or equivalent;
- Minimum of 3 years of commercial experience in general IT;
- Knowledge of DBMS technologies such as Oracle/Microsoft SQL Server;
- Experience with PL/SQL programming;
- Ability to acquire a broad understanding of integration architectures and APIs;
- Knowledge and/or experience with XML, SOAP, REST, and Web Services;
- Familiarity with the software development lifecycle and ITIL practices;
- Proficient in process analysis, problem-solving, and troubleshooting skills;
- Exposure to enterprise software solutions would be advantageous.
Desirable skills and experience include:
- Experience with cloud-based technologies such as AWS and Azure;
- Knowledge of other programming frameworks such as .NET, C#;
- Experience working in Agile/Scrum methodologies.
Salary
The salary range for this role is $85,000 - 90,000 per annum + superannuation.
Our Benefits
Join a leading global technology brand that offers benefits you'll actually value, including:
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leave;
- Women in Digital membership, granting you access to a host of member industry events and resources;
- Additional birthday, community giving, wellness and study leave;
- Our free and confidential Employee Assistance Program counselling service and wellbeing resources;
- A jam-packed calendar of cultural celebrations and social activities;
- Global career and professional development opportunities;
- Salary sacrifice and an Employee Stock Purchase Plan.
Ready to Apply?
If this role sounds right for you, we invite you to apply by clicking the Apply button. Please note you will be redirected to a Global Payments career page to submit your application.
For further information please email kristy.ward@globalpay.com
All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.
We respectfully ask that no recruiters contact us with regards to this role.
#LI-HYBRID
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
Interested in learning more about Global Payments and Our Family of Brands?
Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.
Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.
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