▷ Apply Now Clinical Operations Manager

3 weeks ago

Perth, Australia Randstad Education Australia Full time

About the Role

We are seeking a proactive and experienced Clinical Operations Manager to lead and manage our clients dedicated Medics team. This critical role oversees the first response unit for all medical emergencies across a major non clinical site.

Reporting to the Head of HSW (Health, Safety & Wellbeing), you will ensure the delivery of high-quality, timely, and professional first aid assistance. As a key leader, you will maintain compliance with health and safety regulations, oversee operational readiness, and collaborate closely with internal departments, external emergency services, and regulatory bodies.

This is a temporary 3-6 month Full-time position based in Perth, managing a team of 12 direct reports.

Role Responsibilities

The responsibilities for this role are focused on ensuring clinical excellence, operational efficiency, and team support:

- Operational Readiness & Resource Management

- Develop and maintain rosters that ensure 24/7 medic coverage, in collaboration with the Workforce Planning team.

- Ensure all medical equipment and supplies are maintained, calibrated, and aligned with current clinical standards and operational needs.

- Ensure First Response equipment and First Aid supplies are appropriately stocked, maintained, and accessible.

- Leadership & Wellbeing

- Monitor the physical and mental wellbeing of the medic team, particularly following high-stress or traumatic incidents.

- Ensure initial and subsequent structured debriefs occur promptly after incidents to support emotional processing, learning, and recovery.

- Coordinate access to internal and external support services, including Employee Assistance Programs (EAP) and mental health professionals.

- Governance and Compliance

- Lead structured reviews of medical incidents to ensure adherence to clinical practice guidelines.

- Oversee safe and compliant medication management practices, including storage, administration, documentation, and disposal.

- Ensure strict compliance with internal policies and procedures, including those related to health and safety and emergency response.

- Stakeholder Management

- Maintain strong, proactive relationships with Security Operations teams to ensure coordinated and effective responses to medical incidents.

What You'll Need to Apply

Relevant Bachelor's Degree.

- Proven experience leading an operational first aid or emergency response function.

- Demonstrated capability in escalating and responding to out-of-hours emergencies.

- Strong background in clinical governance.

- Demonstrated leadership and supervisory skills.

- Demonstrated problem solving and decision-making skills.

- Clinical competency and sound decision-making under pressure.

- Ability to provide clear direction, feedback, and support, fostering a culture of professionalism, care, and continuous improvement.

- Effective communication across all levels, including preparing performance reports and contributing to strategic discussions.

- Ability to liaise with external regulatory stakeholders.

Contact & Application

Hit the apply button. Alternatively, you can call Andrew Paterson on 03 8630 7450 or email Andrew.Paterson@randstad.com.au

Equal Opportunity Statement

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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