▷ (Urgent) SAP Senior Delivery Manager

SAP Senior Delivery Manager Lead Consultant

About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritise the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Location: Brisbane, Queensland

Salary: AUD 150,742 - 171,215

Please Note: The above salary range is only indicative and may be subject to suitable enhancements, based on internal company processes.

Responsibilities

- Oversee day‑to‑day operations of an SAP BAU (Business as Usual) Support project.

- Manage client relationships and coordinate offshore and onsite support teams.

- Serve as the primary onsite point of contact for client stakeholders for SAP support services.

- Manage and govern daily operations of SAP BAU support including incident management, service requests, problem management and minor enhancements.

- Ensure adherence to agreed SLAs and KPIs, track and report performance metrics.

- Coordinate between client teams, offshore delivery teams and third‑party vendors.

- Lead and participate in regular status meetings, governance reviews and performance reporting.

- Escalate critical issues appropriately and ensure timely resolution.

- Maintain resource utilisation and workload balancing across modules and support streams.

- Drive improvements in processes, documentation and knowledge management.

- Support audits and compliance activities as per client and regulatory requirements.

- Manage team performance, mentoring and knowledge transfer activities.

- Facilitate change management and release coordination for SAP landscapes.

- Culture of innovation and continuous improvement – encourage creativity and out‑of‑the‑box thinking, implement innovative solutions to complex problems, driving value and organisational growth.

- Connect with senior client business and IT stakeholders, demonstrating thought leadership in domain, process and technology.

- Drive new business opportunities within the existing account base and support new customer acquisition activities as assigned.

- Provide insights and guidance on how the client can continue to improve and respond to the changing landscape.

- Enter a partnership arrangement with the client aligned with their values and provide innovative solutions to focus on end‑goals of process refinement, cost savings and automation.

- Evaluate enterprise‑wide SAP application systems and develop detailed analysis reports and recommendations for business‑critical systems.

- Work across functional support areas to tune SAP applications for optimal performance.

Additional Responsibilities

- SAP product knowledge in SAP EAM is beneficial.

- Ability to lead and present proposals and solutions.

- Strong client‑facing experience with great communication and presentation skills.

- Strong analytical and decision‑making skills.

- Experience in working in a Global Delivery Model (GDM).

- Ability to develop value‑creating strategies and models that enable clients to innovate, drive growth and increase business profitability.

- Ability to assess the current processes, identify improvement areas and suggest technology solutions.

- Awareness of latest technologies and industry trends.

- Hands‑on SAP functional or technical experience in earlier roles.

- Experience managing SAP upgrades, migrations or patching in BAU environments.

- Familiarity with ServiceNow, Remedy or other ticketing tools.

Technical and Professional Requirements

- Minimum 12+ years of experience in SAP with at least 5 years in a delivery or support management role.

- Strong understanding of SAP ECC or S/4HANA modules (e.g., FI/CO, MM, SD, PP, HCM, Basis).

- Proven track record in managing SAP support operations in an onsite‑offshore model.

- Solid grasp of ITIL processes (Incident, Problem, Change Management).

- Strong stakeholder management, leadership and communication skills.

- Experience working in multi‑vendor and multi‑geography delivery environments.

- PMP/ITIL certification is a plus.

Educational Requirements

- Bachelor’s degree in information technology, engineering or a related field; master’s degree preferred.

- SAP certifications are a plus.

Equal Employment Opportunity Statement

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. Infosys recognises that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team at Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch. All recruitment activity must be coordinated through the Talent Acquisition department. Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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