Platform Engineer, ServiceNow

BCI integrates environmental, social, and governance (ESG) factors into all investment decisions to meet clients' risk and return requirements. Our people shape employee-focused initiatives, creating a strong culture. To learn more about our culture and values, visit our page.**Closing Date: Open Until Filled**## **THE OPPORTUNITY**With a strong foundation in platform configuration and administration, you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria, with occasional travel required between the two cities.## WHAT YOU BRING* Bachelor's degree in Technology, Engineering, Computer Science, or a related field* A minimum of 5 years of experience as a Platform Administrator, Platform Engineer, Developer, or Software Engineer, with a strong focus on implementing, developing, and managing platform configurations and operations* Hands-on experience with service management platforms, including in-depth knowledge of ServiceNow ITSM modules, Active Directory, System Center Configuration Manager (SCCM), and configuration management databases (CMDB); professional certification or training in ITIL, ServiceNow, or a similar field is required* Proficiency in configuring both on-premise and cloud-based environments* Familiarity with Agile methodologies (Lean, Kanban, or Scrum) and DevOps practices* Proven track record of working within a technical team to analyze complex problems, identify issues, and collaboratively deliver effective and efficient solutions* Solid understanding of one or more common programming languages (e.g., CSOM, JavaScript, jQuery, C#, PowerShell, XML/XSLT, Python, R, etc.) and related technologies (e.g., SQL Server, Internet Information Server, Windows Server, Microsoft Azure, Active Directory, etc.)* Exceptional customer service, listening, communication, and problem-solving skills* Prior experience in the investment management industry is considered an asset## KEY RESPONSIBILITIES* Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team, following a regular sprint cadence* Drives technical requirements for assigned platform capabilities and supporting technologies, serving as the technical subject matter expert (SME)* Creates platform maturity roadmaps, aligning with business objectives and technical needs, while identifying opportunities for standardization, automation, and optimization**Are you a Platform Engineer with expertise2-month fixed term position. This is your chance to drive efficiency and innovation while enjoying extended benefits and a performance-based incentive plan. As a key member of our organization, you will have the opportunity to work in either our Victoria or Vancouver office, collaborating with top professionals while contributing to the growth and success of one of Canada's largest institutional investors.**As a Platform Engineer, you will work closely with business and technical stakeholders to facilitate the successful deployment, growth, and enhancement of ServiceNow. Leveraging your expertise, you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment, ensuring the efficient delivery of top-quality products and services.* Designs, configures, and maintains platform capabilities, services, and environments in accordance with platform maturity roadmaps and best practices* Manages project delivery and develops technical documentation, ensuring compliance with internal technology governance standards* Establishes and enforces platform standards and guidelines based on industry best practices, communicates expectations to technical teams, and ensures adherence to established protocols* Participates in procurement processes, including developing and evaluating Requests for Proposals, and oversees the performance of external resources* Proactively detects risks and issues, offers solutions to overcome barriers, and delivers advanced levels of platform administration, troubleshooting, and remediation support* Fosters and maintains positive working relationships with both internal and external stakeholders* Encourages knowledge sharing through internal technical communities and resources, promoting a collaborative, team-based culture* Applies Agile methodologies and drives continuous improvement in delivery performance through reporting, backlog development, sprint planning, and retrospectives## WHERE YOU WILL WORKWork from either of our downtown Victoria or Vancouver offices: relocation support is available if needed.## SALARY RANGEThe annualized base salary range for this role is **CAD $103,000 to $124,000**.At BCI, we value diversity and foster an inclusive culture where all employees can thrive. We are performance and client-focused, valuing integrity, and we want to know you if you share these values. We recognize that some skills can be learned on the job and encourage everyone to apply. If you require accommodations for the recruitment process, such as alternate formats of materials or accessible meeting rooms, please contact us at **hr@bci.ca**.**To learn more about working with BCI, including our comprehensive benefits packages, our commitment to equity, diversity and inclusion and the recruitment process visit our** **.**### What We OfferWith our values as our anchor, it’s our people who create the environment we work in each day. BCI has been recognized as one of Canada’s Top 100 Employers – for the sixth consecutive year – and has built programs and benefits to support all our employees. To learn more about working with BCI, including our competitive benefits packages, our commitment to equity, diversity & inclusion and the Recruitment process visit our### Our Compensation PhilosophyWe pay our people competitively in the markets in which we compete for talent and with consideration to internal equity and job structure. We aim for actual pay to be around the median of the market for target or expected levels of performance, and around the upper quartile of the market for excellent performance.The philosophy is principles-based and emphasizes pay-for-performance, long-term results, and meeting clients’ expectations.Our people help shape employee-focused initiatives and create the environment we work in each day – which further strengthens our culture. To learn more about our employee experience, visit our . There you will see how feedback from our employees was used to articulate our Employee Value Proposition (EVP), composed of three pillars: Performance with Purpose, Built on Collective Expertise, and Accelerating Innovation.
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