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relationship manager
1 month ago
Join our Community and Native Title Trusts team in providing culturally sensitive support and exceptional service to Aboriginal clients in Western Australia. As a Relationship Manager, you'll be responsible for delivering trustee services and managing key Aboriginal community and Native Title Trusts. This includes representing the Trustee for large, complex trusts and overseeing operational, administrative, logistical, and compliance activities. You'll also play a key role in building and maintaining strong relationships with Land Councils, Aboriginal Corporations, and external partners such as lawyers and financial advisers.
About The Role
- Build and maintain professional relationships with clients, engaging directly with communities, traditional owners, and beneficiaries, and guiding client engagement improvements.
- Organise, prepare for and attend meetings with client groups.
- Prepare and present financial and trustee information to decision-making committees and other relevant groups in a culturally appropriate manner
- Develop and sustain relationships with external organisations like member-based corporations and financial advisers, while supporting internal stakeholder relationships.
- Manage complaints and disputes efficiently, addressing escalated issues promptly and appropriately.
- Ensure compliance with legislative and organisational requirements, managing budgets and adhering to relevant policies and legislation.
What You'll Need To Succeed
- Formal qualification in finance, business or law or equivalent experience
- Experience working with Aboriginal communities, their representative organisations, and not-for-profit organisations
- Proven experience in governance, project coordination, and executive or secretariat roles within a trust or financial services setting
- Experience in property management or Social Housing (desirable)
- Strong relationship-building skills with both internal and external stakeholders
- Strong conflict resolution and contentious discussion management skills
- Excellent organisational abilities and attention to detail
- Empathy, resilience, and adaptability when working with diverse clients and cultures
- Ability to work effectively both independently and as part of a team
- Strong verbal and written communication skills and the ability to adapt to various audiences
What We Can Offer You
- A warm, open, and supportive culture.
- An attractive remuneration package, including reward and recognition programs.
- An employee wellness program, including discounted health insurance and an employee assistance program.
- A workplace volunteering and giving program to enable you to help others in the community.
- We are proud to be part of the Top 30 Best Workplaces to Giveback 2024.
- Discounted tax and estate planning services.
- 16 weeks paid parental leave for the primary carer.
- Great central CBD location, Modern office fit-out and end-of-trip facilities.
- Flexible/Hybrid working environment.
About Us - Trusted Since 1888
Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for future generations. As a trustee company, we are responsible for always acting in our client's best interests, ensuring they feel safe, valued, and cared for.
We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.
Equity Trustees is over 145 years strong - and growing. Apply now to be part of a successful contemporary trustee company
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