Complex Care Coordinator

## Job Description:* **Role Title:** Complex Care Coordinator - Homeless Health* **Role Type:** Max-term, Part-time (16 Hours Per Week) till May 2026* **Role Grade:** Social Work Level 3* **Department and Location:** Homeless Health Service, St Vincent’s Hospital, Darlinghurst* **Salary:** $112,396 - $116,038 pro-rata + Super + Salary packaging**Better and fairer care. Always.** We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.**About the Role:*** Max-term Part-time role, providing specialised, evidence-based healthcare and care coordination to adults experiencing secondary or tertiary homelessness across the City of Sydney Local Government Area. Delivers culturally competent, person-centred, trauma-informed care that addresses complex health and social support needs in alignment with the Homeless Health Service values and recovery-oriented practice principles.* Engage clients in comprehensive health assessments and care planning, providing clinical interventions and referrals to improve access to mainstream and specialist healthcare, social supports, and housing services. Supports clients in navigating barriers to care and achieving improved holistic health outcomes.* Establish and maintain collaborative partnerships with clients, their cultural and social supports, local service providers, and communities. Develop multi-agency care plans, coordinate case conferences, and strengthen client support networks to facilitate pathways out of homelessness.* Lead coordination of care across multiple healthcare and social contexts, ensuring safe, effective, and culturally responsive interventions. Participate in multidisciplinary clinical review meetings, provide discharge planning, and liaise with internal and external stakeholders to optimise client outcomes.* Deliver education, supervision, and capacity building, providing clinical guidance, consultation, and support to staff, students, and external partners. Actively contribute to service development, quality improvement initiatives, and evaluation processes to enhance client care.* Maintain professional standards, accountability, and ongoing development, including participation in clinical supervision and continuing professional development activities. Contribute to reporting, research, and policy initiatives that advance the Homeless Health Service and improve care for people experiencing homelessness.**About You:*** Degree in Social Work and eligibility for membership with the Australian Association of Social Workers (AASW), with current evidence of Level 2 (or higher) practice and extensive experience in supporting clients with complex and co-occurring health and social needs.* Demonstrated expertise in autonomous, culturally competent, and trauma-informed clinical casework, delivering safe, strengths-based interventions for people experiencing homelessness and associated health and social challenges.* Strong understanding of homelessness and related systemic issues, with a commitment to trauma-informed care, recovery-oriented practice, and addressing barriers to health and social service access for diverse client populations.* Proven ability to work at a senior level within interdisciplinary teams, contributing to service development, education, and quality improvement initiatives, while fostering collaborative relationships across organisational and community stakeholders.* Committed to ongoing professional development and clinical supervision, with a track record of reflective practice, mentoring, and supporting colleagues in building capability and enhancing client care.* Highly developed communication and digital literacy skills, with a demonstrated capacity to engage constructively with clients, colleagues, and external partners, complemented by a current NSW Driver’s License to support community-based work.* Join us on our mission to provide care to all, including the most at-risk people in our community* Discounted access to many gyms for you and your family with Fitness Passport* Access to discounted private health insurance with Medibank* Access to a government salary sacrifice program to make a proportion of your salary tax-free* ·Financial support for educational development, scholarship programs, paid study leave**About the Hospital:**In this role, you will be based at St Vincent’s Hospital, Darlinghurst.* A busy inner-city hospital in a beautiful location* Surrounded by great cafes, galleries, and theatres, parks, nightlife, and nearby glorious beaches* A place of expert clinical care for at-risk people* Closely partnered with universities & affiliated research institutes, many of which are located on-campus* Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health**Pre-employment Checks:** Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.**Equal Opportunity:** We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community. **How to Apply:** The closing date for applications is **17 November 2025** Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with the ‘About You’ listed above Further information please contact **amy.cason@svha.org.au**Review the following documents:## Reconciliation Action Plan:*At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.**For further information, visit https or get in contact at indigenouscareers@svha.org.au*## Code of Conduct:
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