First Nations Customer Service Agent Traineeship – School-Based | Qantas

2 days ago

City of Melbourne, Australia NES Global Talent Full time

Please apply below First Nations Customer Service Agent Traineeship

Kickstart your deadly career with Maxima and Qantas through a School-Based Traineeship, where you’ll combine paid employment with completion of your secondary school studies.

A School-Based Traineeship is a paid opportunity that allows students to gain firsthand industry experience while working towards a nationally recognised qualification that contributes to their High School Certificate. You’ll attend school while working part time to complete your Traineeship.

Benefits:

- Complete a free, nationally recognised Certificate II in Workplace Skills OR Certificate III in Business
- Work one day a week onsite at Qantas
- Earn while you learn over two years with no study debt
- Contribute towards your High School Certificate
- Receive mentoring and support from a specialised and experienced Maxima Consultant

The Role:

As a School-Based Trainee, you will work onsite at Qantas one day a week, providing exceptional customer service, while attending school on the remaining days.

These opportunities are due to commence early January 2026.

Under the guidance of experienced mentors, your responsibilities will include:

- Provide direct customer service support including check-in and passenger handling
- Support passenger profiling, preflight requirements, upgrades, seat requests, transfers, and other airport customer service functions
- Develop your knowledge of the aviation industry

About You:

- Positive and proactive
- Willing to learn and take initiative
- Able to build rapport with a variety of people
- Great written and verbal communication skills
- Punctual, reliable and have a strong work ethic
- Strong computer knowledge including Microsoft Office

Role Requirements:

- Identify as Aboriginal and/or Torres Strait Islander
- Commencing Year 11 in 2026
- Able to meet Qantas’ onboarding requirements:

- Identification requirements for an ASIC Check
- Medical clearance

About Maxima:

Maxima’s First Nations Employment Team provides culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support.

For further information or if you wish to have a yarn about our deadly traineeship program, please email IndigenousEnquiries@maxima.com.au

National Training Wage applies.

Company Background:

Every day, Maxima works towards a better Australia by helping people into meaningful employment. We do this by connecting and supporting jobseekers and employers.

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