Small Business Specialist, Sunnybank

Overview

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At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We’re looking for a hardworking, dedicated individual to showcase their skills and say YES to a role of Small Business Specialist at our Sunnybank store.

The primary purpose of the Small Business Specialist role is to strategically grow the Optus Business Market share in retail across all lines of business achieving Business store targets.

Responsibilities

- To understand the needs and profiles of small businesses.
- Deliver brilliant customer service and educate customers on the full range of products to provide multiple solutions.
- Collaborate with the wider team to seek opportunities to improve the overall experience for our business customers.
- Drive a high-performance environment by coaching and mentoring to ensure team is skilled on the Optus Business products, tactical offers and value proposition.

What You’ll Have / Qualifications

You will be a guide across all Business products, services, credit and activation process’s ensuring a brilliant service delivery is provided to Business customers.

- Experience with successful execution of strategies with corresponding results.
- Ability to think around a multi-layered issue to quickly identify the best solution
- Ability to balance multiple processes and perform detailed tasks in an efficient and organized manner while maintaining effective communication and optimally building trust with customers
- Ability to deal with ambiguity and adapt to constantly evolving situations
- Ability to work independently with minimal direction with strong time management and follow through initiatives

Benefits

- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities (ask us about OptusU)
- Up to five days of Volunteer Leave per year
- A “connected” day for you to use to connect to something you are passionate about
- Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

Inclusion, Diversity & Accessibility

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We/'re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

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