Controller (17/9/2025)

Overview

As one of the largest providers of security services in Australia and New Zealand, Wilson Security is supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day. Our vision is to be the most trusted provider of integrated Security Solutions and our purpose is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in. Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:

- Location: Sydney CBD
- Full Time Opportunities are available
- Weekday and weekend shifts are available
- Level 4 pay

Wilson Security is expanding in NSW, securing additional contracts that strengthen our presence in the whole of the state. This growth has created new roles within our NSW team, focused on enhancing response and support capabilities for our existing teams and clients.

These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES

- Promptly respond to calls and emails, providing immediate solutions for clients
- Conduct welfare checks and monitor CCTV for security
- Coordinate and dispatch guards for late starts, no-shows, and alarm responses
- Assist with after-hours rostering and cover drop shifts as needed
- Brief Security Officers on-site requirements and maintain accurate logs
- Report non-conformances to maintain quality service
- Supervise Security Officers in the Site Manager’s absence
- Manage contractors, ensuring safety and compliance
- Serve as Point-of-Contact for works commencement, access approvals, and incident resolution
- Provide exceptional customer service to all clients
- Encourage project teams to follow governance protocols
- Monitor and report on risks and hazards
- Lead emergency response, acting as Chief Fire Warden

WHAT WE ARE LOOKING FOR

- 2 years of experience as a site security controller or supervisor
- Strong Customer Service Skills
- Proactive and problem-solving mindset
- Willing to support and step up as required into other roles
- Ability to work well in a team or autonomously
- Ability to work in a rotational roster (Nights/Days/Weekends)
- Australian Citizenship or hold Unlimited Work Rights
- Previous experience in Corporate Real Estate Contracts (highly desirable)
- Demonstrated ability to prepare and write reports
- Demonstrated ability in the use of Computers and Security related systems (Access Control, CCTV, Microsoft Programmes)
- Availability to and physical fitness to walk and stand for long periods
- Valid NSW Security License (including Monitoring Subclass)
- Crowd Control endorsement will be highly desirable
- Current First Aid & CPR Certificate

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

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