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Business Assurance and Controls Manager - Complaints and Systemics Issues

Department: AR Controls

Division: Australia Retail

Location: Docklands

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Assurance and Controls Manager in our Australia Retail segment, you’ll play a key role in helping to putting the foundations in place-with the right tools, systems, structure and capability- to support the Retail Division and deliver the best outcomes for customers-not just for today, but into the future. This role is responsible for Analysing, assessing and reporting a broad range of data to provide value add insights and supporting the Business and Control Owners in developing effective controls both in the business and for the E2E risk management to manage key risks in order to protect ANZ from risk that is caused by inadequate or failed internal processes, people and systems or from external events. Some of the roles that align to this role may have a component of their roles with a compliance element.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Fixed Term
Role Location: L8A/833 Collins St Docklands VIC 3008
Work Hours: Full-time (40 hours)

What will your day look like?

As a Business Assurance and Controls Manager, you will:

- Building and maintaining relationships including influencing stakeholders across multiple portfolios to uplift the E2E risk and control environment
- Providing control objectives and compliance support (incl. support of control design) including value chain controls relied upon by the businesses
- Supporting the business in actioning outcomes of thematic reviews and deep dives by Line 2 and 3, and other hot spots identified through trend analysis such as events management.
- Supporting the E2E value chain with reviewing their risk profiles and control environment. Overseeing and supporting the E2E value chain with risk treatment plans; O verseeing and supporting the E2E value chain with regular risk reviews (e.g., High/Extreme risk reviews etc)
- Facilitating and participating (as needed) in Risk Management Forums (RMFs) including preparation and presentation of specialist content for the E2E forums (example ERGF, CGF, CAF etc).
- Providing guidance to the Business on how to conduct change risk impacts and risk assessments (incl. CRMA/ORAs) and how to manage risks related to change implementation and where required for changes across the Division

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Deep experience across the CR&R, retail distribution and product lifecycle to enable E2E oversight of value chain processes.
- Experience in risk management/ compliance; OR internal / external auditing.
- Ability to collaborate with multiple stakeholders across the E2E value chain (i.e., 4+ Portfolios) to develop effective operational risk management solutions
- Able to develop and use analytical insights and data across the E2E value chain to identify opportunities to better balance risk with customer propositions and help drive critical business decisions by analysing metrics, designing reports and writing risk submissions
- A desire to create a thorough understanding of how our customers and bankers relate and react to embedding risk management in everyday activities
- Willingness to look at things differently, effectively challenge the status quo and innovate the CRR Assurance solutions and service provided to the Retail Division
- Strong stakeholder engagement skills and ability to build relationships across the value chain through a collaborative approach

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 102908 .

Job Posting End Date

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