Urgent: Client Relationship Manager-North

2 weeks ago

Cairns, Australia Point Care Pty Ltd. Full time

Cairns, Australia | Posted on 21/11/2023

- Assigned Recruiter(s): Point Care, Moses Okedare, Abby T, Bryce Vella, Philip Wyld, Asset Officer
- Date Opened: 21/11/2023
- Job Type: Full time
- Work Experience: 5+ years
- Country: Australia
- Postal Code: 4810

About Us

Point Care offers a wide range of disability services. We are dedicated to seeing people with disabilities achieve their goals. If you can dream it, we can support you in achieving it.

Job Description

About PointCare:

Point Care is dedicated to enhancing the lives of people with disabilities by providing high-quality, person-centered services under the National Disability Insurance Scheme (NDIS). We are passionate about empowering our clients, fostering independence, and promoting inclusion in the community. We respect our clients and our support staff, aiming to provide a positive experience for every stakeholder connected with our organization.

Position Summary:

The Client Relationship Officer will develop and manage relationships with clients and referral sources in their region, generating leads for new client prospects across all of PointCare’s business channels. The officer will be the first contact for all referrals and leads from sales and marketing programs, working with Client Service Managers to assess suitability and manage prospects through to the intake stage.

Reporting to: The Operations Manager.

Direct Reports: None

Works with: Client Service Managers, Compliance, Social Media Officer, and Intake.

Key Responsibilities:

- Generate and convert leads through sales and marketing initiatives.
- Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
- Identify and pursue new business opportunities within the NDIS sector. Develop and maintain strong relationships with key stakeholders, including NDIS planners, support coordinators, and participants.

Requirements

- NDIS sales, client relationship, or business development experience is required.
- Highly success-focused.
- Ability to work autonomously and prioritize workload to achieve maximum efficiency.
- Must be able to travel throughout the region for work.
- Exemplary communication skills.
- Ability to build enduring, high-quality relationships.
- Motor vehicle and tools of the trade.
- Access to ongoing training and development opportunities.

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