Urgent Search SA Service Delivery Manager

5 days ago

Adelaide, Australia Pro AV Solutions Full time

Pro AV Solutions is Australia’s most experienced, respected, and awarded Audio‑Visual Integration company, recognised as an industry leader for over 30 years with offices nationwide. We design, integrate, support, and maintain high‑quality Audio‑Visual systems and solutions across the Corporate, Government, Education, Health, Venue, and Defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work, 2025.

Pro AV Solutions is seeking a Service Delivery Manager to join our high‑performing team in South Australia. As the ideal candidate, you will have a passion for being the driving force behind the seamless delivery of AV services to our valued clients. You’ll lead a skilled team of technicians and engineers, manage service contracts, and ensure every client interaction reflects our commitment to innovation and excellence.

Key Responsibilities

- Act as the primary point of contact for service delivery across key client accounts.
- Oversee AV service operations including installations, maintenance, and support.
- Lead and mentor a team of service professionals to deliver outstanding results.
- Monitor SLAs, KPIs, and implement continuous improvement initiatives.
- Collaborate with project teams to ensure smooth transitions from delivery to support.

What You'll Bring

- Proven experience in service delivery or operations management (AV or IT industry preferred).
- Strong understanding of AV technologies (e.g., video conferencing, digital signage, control systems).
- Excellent communication, leadership, and client relationship skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- ITIL certification and AV industry certifications (CTS, Crestron, Extron) are highly regarded.

Why Join Pro AV Solutions

- Work with Australia’s most trusted AV integrator.
- Be part of a collaborative, innovative, and supportive team culture.
- Access to ongoing training and professional development.
- Competitive salary and benefits package.

Pro AV Solutions is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, age, marital status, or any other irrelevant criteria. We actively seek diversity in our workplace and encourage applications from women, minorities, and individuals with disabilities, Aboriginal and Torres Strait Islanders and diverse community groups. Applicants must have the right to work in Australia and a current Australian driver’s licence.

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