NDIS Service Manager
4 weeks ago
Easy Planning, you'll be joining a passionate, professional, and supportive team that is committed to making a meaningful difference in the lives of others.
Be able to apply your experience and skills to make a tangible impact in shaping the organisation's future.
You will lead a dedicated team driven by compassion and a commitment to care.
Supportive and accessible CEO committed to guiding and assisting you.
Develop and maintain strong relationships with care teams and other stakeholders to ensure effective communication and collaboration.
As a growing organization, we offer genuine opportunities for career progression, with clear pathways for professional development and advancement
Tasks & responsibilities
Oversee Client Care and Support Plans
Ensure the development, implementation, and monitoring of individualized support plans for clients in line with NDIS goals, ensuring their needs and preferences are met.
Manage Staff Performance and Development
Lead, mentor, and provide regular performance feedback to a team of support workers, promoting professional development, training, and adherence to organizational policies.
Compliance with NDIS Standards and Regulations
Ensure the organisation adheres to all NDIS regulations and quality standards, conducting regular audits and ensuring all necessary documentation is completed accurately.
Client and Family Relationship Management
Foster positive relationships with clients and their families, addressing concerns, resolving issues, and ensuring high levels of satisfaction with services provided.
Staff Scheduling and Resource Allocation
Oversee the scheduling of staff to ensure appropriate coverage for client care, managing resource allocation to ensure efficiency and effectiveness of service delivery. Initiate and conduct recruitment processes as needs arises
Financial and Budget Management
Monitor budgets, track expenses, and ensure the efficient use of resources to maintain financial sustainability, ensuring the services provided are cost-effective and within allocated budgets.
Essential Criteria
Prior extensive experience in managing disability support service organizations
NDIS Worker Screen and NDIS worker orientation module completion
Full Drivers License
Willingness to learn organisational procedures and policies
Ability to be on call manager as per the schedules as we support people on 24/7
Ability to lead and mentor other management personnel in the organisation
Desirable but not essential
Qualification in Individual or Community Support or Nursing
Qualification in Business Administration
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