IT Senior Support Technician

Occupation: IT and telecommunications

Reference: 1495128

Selection Criteria

- Demonstrated knowledge and experience in supporting ICT systems including Windows and Apple devices, networks, servers, and cloud services.
- Strong analytical and troubleshooting skills with the ability to resolve a wide range of ICT issues effectively and independently.
- High-level communication and interpersonal skills with a demonstrated ability to provide effective communication and ICT support to staff, students, and other stakeholders in a customer-focused environment.
- Capacity to supervise and support ICT staff when delegated, work collaboratively as part of a team, provide leadership in the absence of the ICT Manager, and work independently with initiative when required.
- Understanding of ICT in educational environments, including 1:1 and BYOD programs, Department of Education and related systems (EduSTAR, Compass, TSSP), ability to assist in staff ICT professional learning and commitment to own professional development

Role

This position has an additional attendance requirement of 152 hours (20 days)

Range 3 is distinguished by the introduction of management responsibility and accountability for the delivery of professional support services. The role will usually impact beyond the work area or professional field. It seeks to gain cooperation of other staff members or members of the school community to achieve specific objectives, such as in school administration, operations or educational programs.

Direction on targets and goals is provided but the position will have some degree of latitude in determining how they are achieved. This latitude will generally be limited by standard procedures and school policy.Deviation from standard procedures and school policy will require guidance and direction from senior management.

This is the minimum range for positions that carry a mandatory qualification requirement of not less than four years.Professional student support positions become a feature at range 3 (e.g. therapists, psychologists) where standard professional services are delivered.Professional support and guidance will be close at hand and deviation from standard procedures and school policy will require guidance and direction from senior management.

Responsibilities

The IT Senior Support Technician at Werribee Secondary College will be a proactive and highly skilled individual who as part of a team will support the Colleges diverse digital learning environment through the maintenance and development of our ICT infrastructure. This includes timely end user support, device and network administration and implementation of education technologies aligned with the Department of Education initiatives.

ICT

- Provide timely and effective front-line technical and ICT support to staff and students, including responding to helpdesk requests and resolving ICT issues.
- Log, monitor, communicate, and resolve support requests through the college¿s help desk system in line with established processes.
- Configure, deploy, and maintain ICT devices and equipment including desktops, laptops, iPads, printers, projectors, and audio-visual systems.
- Undertake system and network administration tasks such as user account management, software updates, and backup procedures.
- Support device deployment and management through platforms including FOG Server, Jamf School, and Microsoft Intune.
- Maintain and update the ICT asset register, including asset tagging, monitoring, and auditing of equipment.
- Assist in the administration and maintenance of school servers, switches, wireless infrastructure, and security systems including CCTV.
- Ensure ICT practices and infrastructure comply with Department standards and policies, including EduSTAR networks and software requirements.
- Provide technical support for school-based events, presentations, and online assessments such as NAPLAN.
- Contribute to ICT projects that enhance digital learning, teaching, and operational effectiveness across the school.
- Liaise with Department staff, external contractors, and technology vendors as required.
- Supervise and provide guidance to ICT staff when delegated, and assume leadership responsibilities in the absence of the ICT Manager.

General

- Actively seek and participate in professional development (Subject to School P&D guidelines)
- Participate in the Performance and Development process.
- Ensure all processes are carried out in timely and efficient manner, maintaining confidentiality and workplace safety.
- Atalltimesworkingtocreateaprofessionalenvironment,whichupholdsanddisplaystheDET values of: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership & Human Rights.
- Assist in maintaining a safe and healthy working environment by complying with DET, school and OH&S policy and procedures.
- The range of duties may be expanded at any time in the future or as directed by the Principal or Operations Manager in accordance with ES1-3 dimensions of work.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

Diversity and Inclusion

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

The Department of Education is committed to the principles of equal opportunity, and diversity and inclusion for all. We value diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department.The Department recognises that the provision of family friendly, supportive, safe and harassment free workplaces is essential to high performance and promotes flexible work, diversity and safety across all schools and Department workplaces.It is our policy to provide reasonable adjustments for persons with a disability (seeWorkplace adjustment guidelines ).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islanders from the Koorie Outcomes Division (KOD) via marrung@education.vic.gov.au

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees,including those who work in Victorian Government Schools. Information on the department values is available at:

- All staff employed by the department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.

Please ensure that your application includes:

- Aresume including relevant experience as well as personal details (name, address and contact numbers, business and home)
- Asection addressing the selection criteria and the requirements for application under the Who May Apply section
- Names and contact numbers (telephone and email if possible) of two referees who are able to attest to the claims made in your application.

Please note that the selection panel may seek additional referees beyond those you name. Consistent with policy, we shall advise you if we will take this action.

Conditions of Employment

- All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Location Profile

Werribee Secondary College is located in Duncans Road, Werribee, a 30-minute drive from the Melbourne and Geelong central business districts. Ample free staff parking is provided on site. The Werribee Railway Station is located just 10 minutes away by foot. The College currently employs over 150 staff including Principals, Leading Teachers, Learning Specialists, Classroom Teachers and Education Support. Our dedicated and diverse team work together to develop well-rounded, lifelong learners, equipped with knowledge, resilience and skills to achieve future success. Our motto¿Live Worthily¿embraces cultural and social diversity. Studentsdevelop a strong sense of personal identity and global citizenship, enabling differentcultural groups to interact, learn from each other and grow together.

Applications close Saturday 4 October 2025 at 11.59pm

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