Operations Control Centre Coordinator

Are you a highly organised problem-solver with a passion for keeping public transport services running smoothly?

Transit Systems NSW is seeking an Operations Control Centre Coordinator to play a critical role in the real‑time monitoring and management of our bus network across NSW. If you thrive in dynamic environments, enjoy making quick decisions under pressure, and want to contribute to safe, reliable, and efficient public transport, this role is for you.

About the Role

Location: Bankstown, NSW
Department: Operations Control Centre
Reports to: Regional Manager – Operations Control Centre
Employment Type: Full-Time

As an Operations Control Centre Coordinator, you will be at the heart of our bus network operations, proactively monitoring services, coordinating responses to incidents, and keeping internal and external stakeholders informed. You’ll ensure our buses run safely, punctually, and efficiently, while supporting large‑scale events and managing complex operational challenges.

Key Responsibilities

- Monitor real‑time bus service performance using PTIPS and other operational systems to identify delays, incidents, or service issues.

- Coordinate and communicate with bus operators, depot management, and external stakeholders to maintain service delivery and safety.

- Respond to and manage operational issues, incidents, and emergencies, ensuring timely resolution.

- Support major events and special service operations, providing on‑the‑ground and communications assistance as needed.

- Maintain accurate records, reports, and data for operational and safety performance, providing actionable insights to management.

- Continuously review incidents and service performance to identify improvements and reduce risks.

- Promote and uphold a culture of safety, integrity, and professionalism across all operations.

About You

- Strong organisational and multitasking skills, with the ability to make decisions under pressure.

- Experience in transport operations, emergency response, or a similar fast‑paced environment.

- Excellent communication and stakeholder engagement skills.

- Proficient with data entry, reporting, and Microsoft Office applications.

- Proactive, solution‑focused, and committed to operational excellence and safety.

Why Join Us

- Be at the heart of public transport operations: Play a key role in keeping services safe, reliable, and efficient.

- Professional growth: Gain experience working in a dynamic, high‑profile operations environment.

- Impactful work: Contribute to a service that touches the daily lives of millions of passengers across NSW.

About Us

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9,000 employees, we are one of Australia’s most experienced and diverse multi‑modal transport businesses operating around 4,000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit our website

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.

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