▷ [23/10/2025] Systems Administrator - Clinical Systems

Overview

Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, South-East Asia and Europe. Our mission is to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

Joining our clinical systems team on a permanent full-time basis, you will be responsible for delivering infrastructure, security and support for clinical system users across all Icon Cancer Centres, including Australia, New Zealand, South-East Asia and Europe.

Responsibilities

- Ensuring all clinical systems are operational within Service Level Agreements (SLA’s) and all maintenance, upgrades and patches are fully tested with minimum disruption before being delivered to the business
- Completing maintenance on programs including backup and recovery capability and should create and test plans for business continuity
- Working closely with the clinical systems team to develop increased knowledge of systems, common support requirements and ensuring the reliability of the clinical systems environment
- Engaging with the wider IT team, particularly service desk to ensure customer service effectiveness
- Collaborating with the physics team for upgrades, new equipment and new technology to meet the organisation’s clinical needs
- Supporting the deployment of new software and infrastructure
- Enabling technology upgrades and implementations to assist project activities
- Providing input to strategic decisions and becoming involved in international projects

About You

If you are a tech-savvy problem solver with experience in a similar role and a passion for delivering seamless IT solutions, we want to hear from you

We are seeking a dynamic individual with tertiary qualifications in IT and a minimum of 5 years experience in Windows Server Administration. You’ll need to have excellent troubleshooting and problem-solving skills combined with a strong understanding of technical issue resolution workflows and systems.

As a self-motivated professional, you/'ll thrive in our autonomous work environment, taking ownership of tasks from start to finish with minimal supervision. Your excellent written and verbal communication skills will enable effective collaboration allowing you to work effectively as part of a geographically separated team, while your familiarity with common project management methodologies will drive success and bring valuable expertise to our team.

The nature of the work will also necessitate that you have the flexibility to perform some tasks ‘after hours’ as may be required.

Key Requirements

- Tertiary qualifications in Information Technology (IT) or a related discipline
- Minimum 5 years’ experience in Windows Server Administration, preferably within a healthcare or clinical systems environment
- Proven expertise in PowerShell scripting and Microsoft SQL query development for system automation and data management
- Strong troubleshooting and problem-solving skills, with the ability to diagnose complex technical issues across clinical applications and infrastructure
- Solid understanding of technical issue resolution workflows, change management, and incident response processes
- Self-motivated with the ability to work autonomously and take ownership of tasks from initiation to resolution
- Excellent written and verbal communication skills, with the ability to liaise effectively with clinical, technical, and vendor stakeholders
- Demonstrated ability to collaborate effectively within a geographically separated or cross-functional team
- Familiarity with common project management methodologies (e.g., ITIL, Agile, or PRINCE2)
- Flexibility to perform some tasks outside standard business hours as required to support clinical operations
- Passion for delivering reliable, secure, and seamless IT solutions that enable optimal patient care
- Tech-savvy, adaptable, and experienced in a similar System Administration role supporting clinical or enterprise information systems

Desirable Criteria

- Experience supporting or administering Clinical Information Systems such as EMR/EHR, PAS, OIS, RIS, or PACS
- Understanding of HL7, FHIR, and other healthcare interoperability standards
- Exposure to Citrix, VMware, or other virtualisation and remote application delivery technologies
- Knowledge of Active Directory, Group Policy, and network security principles in a healthcare context
- Experience with backup and disaster recovery planning, implementation, and testing
- Familiarity with cloud-based platforms (e.g., Microsoft Azure, Office 365, or hybrid environments)
- Working knowledge of ITIL service management practices and structured change control processes
- Ability to analyse and document system configurations, workflows, and dependencies
- Experience liaising with clinical users, vendors, and multidisciplinary project teams
- Demonstrated commitment to data integrity, system reliability, and patient safety in all IT operations

To Apply

Please attach a resume and cover letter showing us why you’d love to join us, and what makes you a great fit for the role.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.

Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

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