15h Left: eCommerce Production Lead

Job no: 943689
Work type: Permanent / Full time
Location: Support Office - Docklands

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

- Exciting opportunity in our Online Team
- Be a part of a fast-paced, collaborative team
- Flexible hybrid role – Docklands based office & the comfort of your own home

Myer is looking for an eCommerce Production Lead to act as a second-in-command to the eCommerce Production Manager and lead the Content Publishing Team. You will drive tactical execution and content production for the eCommerce channels, ensuring seamless content delivery, operational efficiencies and support for short-term digital initiatives that enhance the online customer experience.

About the role:

- Lead and oversee the end-to-end content production process, including brief creation, creative reviews, content build, scheduling, and timely removal of expired content to ensure the website reflects current and accurate information.
- Lead, mentor, and develop the Content Publishing team, fostering a high-performance culture focused on quality and efficiency.
- Act as second-in-command (2IC) to the eComm Production Manager, providing support on key initiatives and stepping into the role as required.
- Act as a subject matter expert and primary user of the Content Management System (CMS), optimising its use to improve efficiency and content quality.
- Ensure all online content complies with brand, creative, and accessibility standards at each stage of production.
- Identify and troubleshoot content errors or issues, coordinating quickly with stakeholders to resolve them in line with escalation protocols.
- Coordinate and manage workflows between local and offshore teams to ensure seamless content production and delivery.
- Collaborate closely with cross-functional teams including marketing, merchandising, IT, and external vendors to ensure smooth content production and website updates.
- Support the eComm Production Manager in managing larger scale production projects and system enhancements.
- Continuously review and optimise content production workflows and CMS functionality, identifying and implementing improvements to increase productivity and content quality.
- Assist in developing and maintaining standard operating procedures (SOPs) and documentation for content production processes.
- Monitor key performance metrics related to content production and team productivity, reporting insights and recommending actions for continuous improvement

About you:

- Previous experience in eCommerce, Marketing, Digital Content, ideally in the retail sector
- Demonstrated leadership experience, including managing and mentoring teams. Proficient in Content Management Systems (CMS)
- Proven technical capabilities, with the ability to quickly learn and navigate new systems and platforms
- Strong working knowledge of Excel, with the ability to confidently manage spreadsheets and support day-to-day operations
- Ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines in a fast-paced environment
- Exceptional organisational skills with a keen eye for detail
- A natural collaborator with the ability to build and maintain positive and productive relationships with stakeholders
- Flexibility in hours worked, with minimal weekend work required (Key Trade Events)

Benefits to you:

- Generous team member discounts on all Myer products, including team-member exclusive discounts.
- Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
- A supportive leadership and team network to set you up for success.
- Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

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