High Salary: Technical Support Officer

Position Title

Technical Support Officer

Agency

Department of Education

Location

Broome

Salary

Level 2, $76,912 - $82,464 per annum (pro‑rata) (PSCA 2024)

Work Type

Fixed Term – Full Time, Fixed Term – Part Time, Permanent – Full Time, Permanent – Part Time

Description

We are seeking to establish a pool of Technical Support Officers for permanent and fixed term, full‑time and part‑time vacancies that may arise during the 2025 school year and up to the end of Term 3, 2026. Appointments may be offered at any time for vacancies that commence during this period.

Broome Senior High School (SHS) is a vibrant, high‑performing public school committed to educational excellence, cultural responsiveness, and student wellbeing.

The Role

The Technical Support Officer will maintain the school’s Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.

Responsibilities

- Provide advice on technical issues and collaborate with administration to maintain and develop the network system.

- Provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources.

- Install, troubleshoot, and maintain information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines.

- Maintain accurate records of ICT assets and resources and develop, implement, and monitor a replacement plan.

- Work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers.

Qualifications & Experience

- Experience working in a school setting (highly desirable).

- Thorough understanding of standard operating systems and associated software.

- Strong customer service skills and ability to build relationships with key stakeholders.

- Communication (verbal, written, interpersonal) and analytical skills.

- Organisational skills and ability to work with minimum supervision.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

To work with us you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment; obtain a valid Working With Children Check before you start; and consent to a nationally coordinated criminal history check and obtain a current screening clearance number issued by the Department of Education’s Screening Unit before you start.

Application Instructions

Apply online in two easy steps:

Step 1: Select “Apply for Job”. Complete the online application form, including details of two work‑related referees, preferably one being your current line manager.

Step 2: Attach your documents.

- A CV of up to four pages outlining your employment history and professional learning summary relevant to this position.

- A three to four page statement addressing the selection criteria outlined in the attached Job Description Form (JDF).

Your application must be received before the closing date. Late applications will not be accepted.

Contact Information

For more information, please contact Keely George, Manager Corporate Services, at (08) 9195 3104 or email Keely.George@education.wa.edu.au.

Closing Date

Applications close 4:30 pm (AWST) on Wednesday, 29 October 2025.

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