Customer Service Officer

6 days ago

City Of Wanneroo, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the Opportunity

Opal Packaging Plus is an industry-leading packaging and consumables business across Australia. The Customer Service Officer role is responsible for servicing Opal Packaging Plus customer requirements and providing support to the Opal team. This casual role will be based out of our site located ‘North of the river’ in Wangara and will be working from Monday to Friday 9am until 5pm.

Your Contributions

You will contribute to the success of Opal by:

- Taking inbound calls from customers and responding to customer emails
- Service walk-in customers
- Actively work to provide terrific customer service
- Process sales orders for customers, repeat and new orders
- Communicating with production teams and sales teams about expected delivery times
- Manage customer order and delivery protocols
- Ensure accuracy of data entry pertaining to sales orders
- Collate and generate quality reports as required

Ideal Qualifications

For this role we would ideally like you to have:

- Experience working in a fast-paced customer service environment (ideally experience providing customer service via phone calls and email)
- Ability to learn computer systems for data-entry
- Meticulous and organized
- Excellent communications skills in both written and verbal
- Team player attitude
- Strong time management skills including ability to deal with competing priorities

Applications are open to both internal and external candidates. If this sounds like the opportunity for you, apply now

Location: Wangara, Western Australia, Australia
Position Type: Casual/Vacation
Department: Call Centre & Customer Service

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