(Apply Now) Senior Client Solutions Representative

8 hours ago


Council of the City of Sydney, Australia SS&C Full time

Senior Client Solutions Representative page is loaded## Senior Client Solutions Representativelocations: Melbourne, Australia: Sydney - 255 George Sttime type: Full timeposted on: Posted Todayjob requisition id: R37748As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.**Job Description****Get To Know Us:**SS&C Technologies is the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. SS&C’s unique business model combines end-to-end expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.**Why You Will Love It Here*** **Flexibility**: Hybrid Work Model* **Your Future:** Income Protection Insurance* **Work/Life Balance:** Flexible Time Off* **Your Wellbeing:** Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance* **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity* **Training:** Hands-On, Team-Customised, including SS&C University* **Extra Perks:** Discounts on fitness clubs, travel and more**What You Will Get To Do:**As a Senior Client Solutions Representative (CSR), you will be a key point of contact and representative of the organisation, delivering high-quality service to Custodians, Fund Managers, Advisers, and Investors via phone and written correspondence. You’ll manage day-to-day reporting requests, respond to client queries within agreed SLAs, and oversee designated client mailboxes.In this role, you will lead service delivery for an assigned client portfolio, ensuring excellence across all client touchpoints—including investor, adviser, and fund manager interactions. You’ll apply your growing technical expertise to assess issues, provide recommendations, and drive improvements, while also supporting and guiding less experienced team members and identifying opportunities to enhance processes.* Facilitate daily managed fund transaction processing for Fund Managers, Investors, and Advisers.* Deliver proactive, customer-focused solutions that enhance client experience.* Serve as a senior-level support representative, handling moderately complex tasks with independent judgment.* Manage and resolve client queries and escalations promptly and professionally.* Provide guidance, support, and mentorship to junior client service team members.* Respond to and resolve inbound client phone enquiries efficiently.* Ensure timely resolution of internal and external queries and escalations in line with agreed SLAs.* Maintain direct communication with Fund Managers, Investors, and Advisers to support ongoing service delivery.* Monitor and action requests in client mailboxes and workflow systems to ensure nothing is missed.* Liaise with clients and advisers to complete service and processing requests within established timeframes.**What You Will Bring:*** Self-motivated and proactive, with the ability to manage competing priorities and deliver results within tight deadlines* Strong analytical and problem-solving skills; evaluates alternatives and applies innovative, practical solutions* Excellent verbal and written communication skills, with a customer-centric approach* Proven ability to manage client requests and deliver outcomes aligned with service standards* Proficient in Microsoft Office Suite, with the ability to produce high-quality documentation and analysis* Exceptional attention to detail and accuracy in all aspects of work* Positive, can-do attitude with the ability to thrive in a fast-paced, high-performance environment* Solid understanding of AML/KYC requirements and compliance principles* Experience resolving investor and adviser queries with professionalism and efficiency* Background in Funds Management, Unit Registry, or Superannuation Administration (preferred)* Prior experience in Operations or Client Service roles within financial services (preferred)*We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.*Thank you for your interest in SS&C If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ .Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.### ### ### ###
#J-18808-Ljbffr


  • Account Director

    8 hours ago


    Council of the City of Sydney, Australia The Marketing Practice Full time

    Who we are Welcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across the entire funnel to achieve...


  • Council of the City of Sydney, Australia Locum People Full time

    Overview - Custom Packaging, Manufacturing Automation and Materials Handling Systems - Growing Company with Genuine Career Opportunities - Expanding Product Portfolio of Quality Solutions Our client is a well-established leader in the design, fabrication and installation of high-quality conveyor and automated packaging solutions for the Australian and...


  • City of Brisbane, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    - Full time - Permanent role based in our head office in Brisbane CBD - Flexible & dynamic team environment with salary and benefits to match - Cutting edge engineering projects on offer in a growing ASX listed busine Make a real impact At Verbrec, you will get to directly influence the transition to renewable energy systems and decarbonisation. Help us as...


  • Council of the City of Sydney, Australia Michael Page Australia Full time

    Overview - Take ownership of leading AI Solution development with ANZ Enterprise clients - Thrive in a Dynamic, Flat Structure About Our Client This opportunity is with a leading AI Consultancy, well-regarded for its focus on innovation and advanced technological solutions. The company has grown year on year and is driving further APAC expansion to...


  • City of Melbourne, Australia Ellucian Company L.P. Full time

    About Ellucian Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and...


  • Council of the City of Sydney, Australia Wolters Kluwer N.V. Full time

    Senior Sales Representative page is loaded## Senior Sales Representativeremote type: Hybrid (8 days/month)locations: AUS - Macquarie Parktime type: Full timeposted on: Posted Todayjob requisition id: R0051598**Role Summary**We’re looking for a driven Senior Sales Representative to join the Wolters Kluwer Research & Learning team. This role is...


  • Council of the City of Sydney, Australia Workday, Inc. Full time

    Senior Functional Consultant - Financials page is loaded## Senior Functional Consultant - Financialsremote type: Flexlocations: Australia, NSW, North Sydney: Australia, VIC, Melbourne: AUS.ACT.Barton: Australia, QLD, Brisbanetime type: Full Timeposted on: Posted Todayjob requisition id: JR-0100648****Your work days are brighter here.****At...


  • City of Brisbane, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    Overview Full time – Permanent role based in our head office in Brisbane CBD. Flexible & supportive team environment with attractive salary on offer. Cutting edge engineering projects on offer in a growing ASX listed business. Make a real impact At Verbrec, you will get to directly influence the transition to renewable energy systems and...


  • Sydney, New South Wales, Australia SS&C Full time $90,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...


  • Council of the City of Sydney, Australia HSO Enterprise Solutions GmbH Full time

    Overview We are seeking a highly skilled Technical Solution Architect specializing in Data & AI Presales to join our team. The ideal candidate will have extensive experience with Microsoft Data and AI tools, and will be responsible for creating and demonstrating solutions, as well as building strong relationships with customers and...