Senior Operational Risk Analyst- South Bank, QLD

Overview

Join Our Team: Senior Loyalty Risk Analyst at Flight Centre Travel Group (FCTG)

Step into a career that combines your expertise in operational risk management with the dynamic world of loyalty programs. As a Senior Loyalty Risk Analyst at FCTG, youll safeguard our Loyalty program while driving innovation that enhances the travel experience for millions of members.

Responsibilities

- Lead specialised risk management for our loyalty ecosystem, protecting program integrity. Design and implement robust risk frameworks tailored to loyalty operations, including fraud prevention, points liability management, and regulatory compliance, while fostering a risk-aware culture within the Loyalty program.
- Partner closely with loyalty operations, finance, and program teams to enhance risk management practices across the Loyalty platform. Guide investigations into program anomalies, risk assessments, and member account security, cultivating strong risk governance within the loyalty portfolio.
- Provide expert advice on fraud prevention, detection, and response. Collaborate with key stakeholders to implement fraud prevention strategies. Prepare regular reports on fraud trends, KPIs, and incident outcomes. Support audits and compliance reviews related to program operations. Monitor key transactions to detect unusual patterns and potential fraud. Develop and maintain fraud detection rules, alerts, and machine learning models. Investigate suspicious activity and coordinate with internal teams to resolve incidents. Conduct root cause analysis and recommend process improvements to reduce risk exposure. Design, develop and implement operational risk frameworks, documentation, assessments and policies.
- Protect member point balances and transaction integrity, revenue streams and loyalty liability reporting, and program compliance with consumer protection regulations.

Qualifications

- Strong understanding of Australian regulations
- 5+ years of experience in operational risk, compliance, or audit
- Experience in control assurance and incident management
- Proficiency in risk management software and Microsoft Office Suite
- Excellent analytical, communication, and stakeholder engagement skills
- Demonstrated deep and broad experience as an operational risk subject matter expert across investigations, risk advisory, and fraud monitoring techniques
- In-depth knowledge of current fraud trends and typologies, with strong skills in fraud prevention, detection, mitigation, and investigation
- Excellent written, verbal, and interpersonal skills, with the ability to influence and build strong relationships with senior leadership stakeholders
- A proactive self-starter, with excellent organisational skills, capable of working independently and within a team
- Bachelors degree in Risk Management, Finance, Business, or related field

What youll Enjoy

- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry. Flight Centre Travel Group Australia is proud to be a certified Great Place To Work
- Our People: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
- Development: Individualised Learning & Development pathway options
- Access to LinkedIn Learning: over 24,500 courses in over 20 languages
- Exclusive Staff Discounts: access via our employee-only portal with 350+ retailers, health and wellness discounts, financial planning advice, employee share plan and more
- Travel Discounts: including family and friends – flights, hotels, tours, cruises, travel insurance and more
- Brightness of Future: career opportunities in a network of brands and businesses across the globe
- Corporate Health Discounts: exclusive discounts on health insurance plans for you and your family
- Mental Health: Employee Assistance Program for staff and family
- Social: Reward & Recognition events, Global Gathering and EOFY Celebration
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
- Sustainability: The protection of our environment as a leading travel group

Additional information

Applications close: 24 Oct 2025 E. Australia Standard Time

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