Partner Operations Coordinator

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

What We’re Looking For:

- 1–2 years' experience in a programmatic is essential (ad operations, or digital media analyst support role is a bonus)
- A detail-oriented problem solver who is proactive in spotting technical issues and flagging opportunities for improvement
- Comfortable working with data and reporting tools to surface actionable insights for partners
- A curious mindset — someone eager to learn the technical foundations of programmatic
- Highly collaborative — able to work closely with Solutions Consulting, Partner Development, and other internal teams
- Strong organisational skills with the ability to manage multiple requests, stakeholders, and deadlines
- Confident communicator — able to translate technical concepts clearly for both internal teams and external partners
- Familiar with platforms like Salesforce, and able to manage data entry and workflow processes with accuracy

Here’s What You’ll be Doing:

- Support the Partner Development team with day-to-day operations, including supply-side deal creation, EQ reviews, and administrative tasks
Support account optimisation with insights, reporting, and suggested technical improvements
- Monitor deal health, performance and optimisations
- Assist with publisher onboarding and contribute to account health by identifying technical improvements
- Maintain and update internal systems (e.g. Salesforce), ensuring accuracy and visibility across teams
- Collaborate closely with Solutions Consulting to understand technical setups and assist in troubleshooting and optimisation efforts
- Work cross-functionally with Buyer, Solutions, and internal Ops teams to manage tasks and projects, troubleshoot issues, and escalate blockers when needed
- Manage expectations effectively both internally and externally, always ensuring clear, proactive communication

Why You’ll Love Working Here:

- Comprehensive health, dental, and vision plans for you and your dependents
- Paid time off, health days, and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing, non-birthing, and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.

If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.

Index Everywhere, Index Anywhere

Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.

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