Strategic Account Manager

Title: Strategic Account Manager

Location: North Rocks, New South Wales, AU

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Our B2B team is dynamic, growing quickly, and always evolving – so we’re looking for an experienced Strategic Account Manager to join us in the Sydney, focusing on our Enterprise and Government customers.

In this role, you'll take the lead in shaping the ongoing success of your accounts, owning the day-to-day relationships with some of our largest customers, executing your strategy, while aligning your efforts with monthly and quarterly growth targets.

You’ll be dedicated to long-term growth, putting your customers first and building trust that lasts. With the support of the wider Officeworks team, you’ll focus on nurturing relationships—creating meaningful, lasting business opportunities that grow alongside your clients

Your impact will be seen in the achievement of your goals – from long term sales growth to customer retention, and everything in between. You’ll develop strong, meaningful relationships, positioning yourself as a trusted partner who delivers tailored solutions based on sound commercial insight.

What you’ll do:

- Lead the day-to-day relationship with key B2B customers

- Develop and drive day-to-day execution of your account plan, aligning with monthly and quarterly growth targets.

- Gain deep insights into clients’ businesses, industries, and challenges to create tailored strategies that deliver ongoing value.

- Focus on long-term growth, increasing client satisfaction and loyalty while prioritizing sustainable results over quick wins.

- Achieve individual targets including sales growth, customer retention, and overall account performance.

- Build strong, long-term relationships with business clients, offering clear, value-driven solutions.

- Continuously improve the sales pipeline by driving higher lead volume, accuracy, and close win rates via Salesforce.

- Identify and unlock ongoing growth opportunities across your customer base, consistently improving lead generation, opportunity accuracy, and win rates.

About you

You thrive on building and maintaining deep relationships with contract/account management, including 5+ years in face-to-face or field sales within a Business to Business (B2B) environment. Your strategic, customer first mindset, is complemented by a sharp commercial focus, always spotting opportunities to grow and deliver results. In addition, you will have:

- 7+ years in B2B sales environments, including min 5+ years in face-to-face or field sales with a proven track record in forecasting, managing, and growing sales pipelines.

- Extensive experience managing large, strategic contracts, with local, state, or federal government contracts preferred.

- Deep experience in the forecasting and driving of sales and margin performance.

- Deep skills in building and optimizing high-quality sales pipelines (volume, value, win rates, velocity).

- Experience using Salesforce (preferred) or similar CRM tools.

- Strong analytical abilities, using Excel (or similar) to identify customer opportunities and prioritize actions.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

- We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.

- Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.

- Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.

- Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family

- We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs

- Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia

- Take advantage of outstanding learning and development programs to support your career growth

- Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.

Kickstart your 2026 with a new role. Apply now

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