Customer Care Concierge

2 days ago

Whyalla, Australia ECH Inc. Full time

Customer Experience - Customer Care Concierge

Parkside, 174 Greenhill Road, Parkside, South Australia, Australia

About ECH

At ECH, we take pride in our work, our teamwork, and the positive impact we make on people’s lives. We believe our people drive our success, and how we work together is just as important as what we achieve. By embracing technology and flexible working, we create a better balance between work and life.

We're always looking for ways to improve the lives of older South Australians. To do this, we invest in our people. Everyone has the chance to grow, learn, and advance their career at ECH. We also value and celebrate diversity, recognising the strength it brings through different ideas, experiences, and perspectives.

About the Opportunity

Join a collaborative team dedicated to delivering exceptional customer service and supporting the growth of ECH.

This role involves managing inbound and outbound customer and employee calls, internal stakeholder enquiries, and some scheduling of allied health and in-home services.

You will be responsible for providing high-quality, empathetic customer service, managing inbound queries, and scheduling services. The role involves assisting clients and their family with enquires, triaging high-level queries, and providing support on-the-road employees.

About You

You will be a highly customer-focused individual, passionate about delivering exceptional service and ensuring customer satisfaction at every interaction.

With excellent organisational, problem-solving, and communication skills, you excel in managing tasks efficiently while addressing challenges with confidence. Your ability to communicate effectively with a diverse range of stakeholders ensures seamless collaboration and fosters positive relationships.

Adaptable and detail-oriented, you thrive in dynamic environments, consistently delivering high-quality outcomes that exceed expectations.

- Previous experience within a customer service environment/retail or medical reception

- Excellent verbal and written communication

- Sound experience with MS suite packages

- National Police check

- Drivers licence

- Certificate III in Customer Engagement

Some Perks for You

Be MORE at ECH We're passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life

As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income.

We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you like any further information, please contact employ@ech.asn.au

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.

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