Management Trainee

Overview

Job Description - Management Trainee (BFS046101)

Management Trainee - BFS046101

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Role

Inviting applications for the role of Management Trainee, Customer Service. The position manages a high volume of inbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.

Responsibilities

- Ensure operations and strategies and procedures are aligned with general company goals and in accordance with other functions.

- Develop, communicate and implement medium to long-term operating policies, strategies, and tactics that may involve the interpretation and application of broader guidelines.

- Has ultimate accountability for the function and provides the highest level of advice and recommendations when required.

- Maintain high compliance levels by setting a high standard for file management.

- Manage workflow from a national queue promptly.

- Complete credit verification checks to ensure application input is meeting our bank policy and responsible lending requirements.

- Reaching and maintaining a high level of credit verification/assessment and compliance standards.

- Leading Proactively monitoring Credit Risk requirements within an agreed Risk Appetite and managing Non-Compliance promptly.

- Ensure Continuing Education points are achieved and maintained.

- Meet core role requirements and achieving performance KPIs such as throughput, productivity, and quality.

- Provide timely and quality responses to Brokers and Customers.

- Work in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.

Qualifications

- Minimum qualifications: Tertiary education within business/financial services

- Preferred qualifications: Prior experience in Retail Banking/Mortgage or Finance industry

- Highly proficient in working on MS Office suite

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

- Make an impact – Drive change for global enterprises and solve business challenges that matter

- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on integrity and inclusion, allow your ideas to fuel progress

- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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