Professional Services Consultant

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace. PagerDuty is seeking a Professional Services Consultant to join our talented, customer-focused team. As Professional Services Consultant, you will report to the Expert Services leadership team and partner closely with key customers, sales, and product teams to deliver large-scale onboarding, custom integrations, and comprehensive platform implementations that enable customers to achieve their business goals through PagerDuty's platform. This is an exciting opportunity to help establish methodologies and repeatable processes for successful implementations while working in a rapidly growing startup environment that’s introducing new approaches to services delivery. The ideal candidate is a technologist first with deep knowledge of IT monitoring tools, DevOps, or SRE practices and a passion for delivering exceptional customer experiences.

KEY RESPONSIBILITIES

- Lead end-to-end implementation processes from design to delivery, including custom integrations, service modeling, and provisioning of users, teams, services, schedules, and escalation policies

- Partner with customers to design and build integrations that provide seamless platform implementations and strong customer experiences

- Develop and establish methodologies and repeatable processes to ensure successful implementations every time

- Manage multiple simultaneous customer engagements while identifying potential roadblocks and providing thoughtful solutions

- Communicate complex technical concepts clearly to stakeholders ranging from DevOps engineers to C-level executives across business and technical backgrounds

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

What we offer

- As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

- Comprehensive benefits package from day one

- Company equity

- ESPP (Employee Stock Purchase Program)

- Retirement or pension plan

- Generous paid vacation time

- Paid holidays and sick leave

- Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO

- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)

- Paid volunteer time off: 20 hours per year

- Mental wellness programs

- *Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind the scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty uses the E-Verify employment verification program.

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