Professional Services Consultant

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

PagerDuty is seeking a Professional Services Consultant to join our talented, customer-focused team As Professional Services Consultant, you will report to the Expert Services leadership team and partner closely with key customers, sales, and product teams to deliver large-scale onboarding, custom integrations, and comprehensive platform implementations that enable customers to achieve their business goals through PagerDuty's platform. This is an exciting opportunity to help establish methodologies and repeatable processes for successful implementations while working in a rapidly growing startup environment that's introducing new approaches to services delivery. The ideal candidate is a technologist first with deep knowledge of IT monitoring tools, DevOps, or SRE practices and a passion for delivering exceptional customer experiences.

• Lead end-to-end implementation processes from design to delivery, including custom integrations, service modeling, and provisioning of users, teams, services, schedules, and escalation policies
  
  • Partner with customers to design and build integrations that provide seamless platform implementations and awesome customer experiences
  
  • Develop and establish methodologies and repeatable processes to ensure successful implementations every time
  
  • Manage multiple simultaneous customer engagements while identifying potential roadblocks and providing thoughtful solutions
  
  • Communicate complex technical concepts clearly to stakeholders ranging from DevOps engineers to C-level executives across business and technical backgrounds

• 5+ years of hands-on technical background with primary emphasis on IT Operations or Professional Services delivery
  
  • Demonstrated Python and Javascript experience, especially within AWS Lambda and automation/scripting contexts
  
  • Knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks for integration development
  
  • Hands-on technical background using AWS services (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
  
  •Applicants must be currently authorized to work in Australia on a full-time basis.

• Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, Scripting, GScript/Rhino, Studio)
  
  • Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
  
  • Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
  
  • Advanced scripting abilities (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Santiago office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: 
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.