Customer Service Officer

3 weeks ago

Townsville, Australia AMA Group Ltd Full time

AMA Group is the leading provider in the Australian and New Zealand collision repair industry, offering a full spectrum of services—from collision repairs and parts supply to consumables and end-of-life vehicle recycling.

With over 140 locations and a dedicated team of 3,200+ professionals, we specialise in repairing vehicles across all severity levels—from fast turnaround repairs on drivable vehicles to complex and prestige repairs. Our services support insured, private, and commercial customers alike.

The Opportunity

We’re looking for passionate and customer-focusedCustomer Service Officersto join our team on a permanent basis at AMA Collision Townsville

As a Customer Service Officer, you will play a key role in supporting our team and managers with administrative duties while keeping our customers updated about their vehicle repairs.

- Permanent Position
- Monday to Friday, 40 hours per week
- Hours: 8:00 AM – 4:30 PM

Role Responsibilities:

- Ensure a welcoming and customer-friendly environment
- Greet customers upon arrival and assist with inquiries
- Keep customers informed about the repair process and anticipated completion dates
- Follow up with customers to ensure satisfaction with the AMA experience
- Manage phone and email correspondence
- Support management with inventory control (parts, paint, consumables, etc.)
- Liaise with insurance providers regarding claims and repairs

How to Apply:

Ready to join a supportive and thriving team? Apply todayto learn more.

We look forward to hearing from you

Does this sound like you?

- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

Benefits

- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

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