Customer Service Officer

6 days ago

Townsville, Australia AMA Group Ltd Full time

Customer Service Representative – Automotive Industry

Gemini Pinkenba | Full-time | Pinkenba, QLD

Join one of Queensland’s largest and most modern accident repair centres, just 12 minutes from Brisbane CBD

At Gemini Pinkenba, we’re more than just a collision repair workshop – we’re a supportive, tight-knit team that values collaboration, development, and having fun along the way. With 33 team members and a strong culture of inclusiveness, we’re proud of the positive environment we’ve built – complete with regular BBQs, social events, and plenty of career progression opportunities.

We’re currently on the lookout for a Customer Service Officer to join our growing team. If you’re passionate about people, love a fast-paced environment, and want to be part of a workplace that genuinely values its team – we’d love to hear from you.

What You’ll Be Doing:

As the first point of contact for our customers, you’ll be a key part of creating a positive experience from the moment they arrive. Your day-to-day will include:

- Providing frontline customer service to all customers who visit our site
- Keeping customers informed about the repair process and estimated completion dates for their vehicles
- Handling telephone and email correspondence professionally and efficiently
- Supporting management with inventory, including parts, paint, and consumables
- Liaising with insurance providers regarding claims and repairs

What We’re Looking For:

We’re after someone who’s friendly, confident, and thrives in a fast-moving team environment. To succeed in this role, you’ll need to:

- Be a strong communicator – in person, over the phone, and via email
- Be organised and capable of managing multiple priorities
- Work well both independently and as part of a team
- Think on your feet and problem-solve effectively

Why Join Us?

- Be part of a supportive and inclusive team culture
- Regular team BBQs and social events
- Convenient Pinkenba location – just 5 minutes off the M1
- Ongoing training and career development opportunities
- Referral bonuses for bringing a mate on board
- Team uniforms provided
- Access to 24/7 counselling and support services for you and your immediate family
- Discounts on tools, parts, and more

Ready to take the next step in your career?

Apply now through SEEK or call us on 07 3557 5594 for a confidential chat. We can’t wait to welcome you to the team.

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