Customer Service Officer

Job Description - Customer Service Officer (ADM00000460)

Customer Service Officer - ( ADM00000460 )

Ready to Turn Your Customer Service Skills into a Career?

Join our close-knit team as a Customer Service Officer and take the next step in your career within the transport industry. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and can manage detailed tasks with accuracy and care.

You'll be part of a supportive team, gain hands-on experience, and grow your skills in a dynamic and essential industry.

The Opportunity:

12-month Fixed Term contract on a Monday to Friday | 9:00am - 5:06pm roster

A team environment with ongoing support and training - we want to see you succeed

• Effectively manage inbound calls and emails, addressing customer inquiries and resolving issues in a timely manner.
• Provide detailed tracking and reporting on freight movements and deliveries including reporting on misdirected freight.
• Build and maintain strong relationships with both internal and external customers, ensuring their needs are met and expectations exceeded.
• Perform general office and administration duties, including data entry and maintaining accurate records.
• Collaborate with team members to foster a supportive, harmonious environment and continuously improve customer service processes and procedures.

• We value your work, above award salary paid to you weekly
• Strong focus on work/life balance, a stable roster you can plan your life around
• Full Training and ongoing support because we want to see you succeed
• Opportunities exist to complete work-based Traineeship and career development programs that are company and industry specific
• Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers.
• Health Discounts: Enjoy reduced rates on single or family health cover with Medibank Private.
• Employee Assistance Program: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.
• Recognition Programs: Be rewarded for your contributions with our dedicated recognition initiatives.
• Growth Opportunities: Great opportunities for career progression within the company.
• Supportive Culture: Collaborative and inclusive work environment. Training and support to master our systems and processes.

• We're looking for someone ready to jump in, work closely with a supportive team, and confidently engage with customers — both in person and over the phone.
• Previous experience in the transport industry is a plus, but not essential — we welcome those eager to learn and grow in a new career path
• Commitment to the Monday to Friday 9:00am - 5:06pm roster
• Basic computer skills, including familiarity with the MS Office suite & Data Entry
• Strong verbal and written communication with a people-first approach
• Great interpersonal skills and the ability to build rapport
• A knack for staying organized and prioritizing tasks
• Ability to work well in a team and independently when needed

Please complete a brief, 5-minute behavioral assessment. This helps us better understand your preferred work style and natural strengths. Just follow link to find out your key strengths: https://assessment.predictiveindex.com/bo/0RP4/NQ_CS.AD_Team

Followmont Transport is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If you encompass these attributes and would like to know more about this opportunity, please apply.

Service | Unity | Passion | Integrity | Innovation | Care

Tricky navigating a online application? Drop in to our Townsville Depot at 10 Everett Street, Bohle - we would love to meet you