Floating Store Manager

There's something special about spending your days alongside like-minded people, just as committed to purposeful work as you. At Save the Children Australia, we attract bright and big-hearted people who are inspired to make a difference. Together, we are fearless in our pursuit of making lasting change for the children and communities who need it most.

A place to make a difference:

In this full-time permanent role, you'll work as a part of our Retail team across all our Op Shops in Melbourne to help us create lasting change for children everywhere. The Floating Store Manager plays an important role in delivering on our vision of a better world for children. Whether it's supporting the management of the daily operations of our Op Shops or building a cooperative team of volunteers who together form a cohesive and enthusiastic workforce, you'll be contributing to our commitment to children in Australia, the Pacific and around the world.

You will make a difference by:

- Ensuring store budgets are met by achieving targets
- Providing and maintaining high levels of customer service in line with Save the Children customer service standards
- Supporting local and national marketing campaigns and promotional activities
- Managing customer complaints and feedback
- Assisting with maintaining volunteer team schedules and the coordination of shifts due to absence or leave

A place to feel valued:

Your deep expertise in retail store management and / or retail customer service will be invaluable.

This role requires:

- Experience in managing a team in a retail environment
- Outstanding organisational skills with strong time management ability
- Ability to provide a high level of customer service
- Ability to perform routing manual labour tasks including moving boxes of stock and displays
- Excellent communication skills, both verbal and written
- Highly developed relationship building and interpersonal skills

A place to belong:

We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

- Opportunity to work on additional projects to enable you to stretch and feel connected to programs in a different way
- Individual learning plans to help map and deliver on your career development.
- Internal employment and development opportunities
- Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
- Celebrate and feel supported in your diversity. We've established internal networks to support our diverse workforce, foster inclusion and allow you to bring your whole self to work (if that's what you want) (Pride@Save, Parents and Carers@Save, Mental Wellness Alliance, Disability@Save, First Nations Advisory Committee).
- Full salary packaging benefits (please use this link to see how much this benefit could mean to you)
- Extra leave to use in a range of ways to ensure you're able to perform at your optimum

Follow this link for the full list of our employee benefits.

Does this sound like the place for you?

We'd love to hear from you.Submit your cover letter and resume below.

Applications close: Thursday 28th August 2025.

We have tested our application process with diverse groups in mind, with the intent to ensure it's straightforward and accessible for all to apply. D iversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups . But we also know there is no one-size fits-all when it comes to recruitment - so if we didn't quite hit the mark for you, please let us know at people.culture@savethechildren.org.au. We're dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your r ace, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding here .

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

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